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Im really getting ****** off. I keep getting "Your payment method was declined" when I try to purchase an e-mail voucher for a friend. I have spent 2.5 hours trying to solve this, I know how much my friend would appreciate it else I would tell apple to get fu$%ed since getting help does not seem possible. I have tried 2 different accounts. I just want to buy a freaking voucher or punch an apple employee. Anyone know what is going on?

Windows Vista

Posted on Jul 27, 2010 5:51 AM

Reply
516 replies

Nov 20, 2013 11:17 PM in response to MohdFairus

Hi,

Download itunes store on your laptop

Open your itunes store after download finished

Click "Store" -> "Sign In" -> insert your "Apple ID" and "Password" ->

Please wait


Click "Store" -> "View account" -> Insert back your password to view your account, click "View Account" and wait

Then "Account Information" page appears

Look for "Purchase History" and click "See All"

There you can see your latest and previous purchase, and also the amount you owe, but that amount in USD, if you want to know the exact amount in MYR/RM (you're Malaysian right), you need to multiple that amount with 3.21 for example if you owe $100, 100 x 3.21 = RM321, so you owe RM321

Check your bank's balance, your account should have about RM350 and if you dont have enough balance, you need to add money to your bank account..

Then, open your itunes store

Click "Store" -> "Sign In" -> insert your "Apple ID" and "Password" ->

Please wait

Click "Store" -> "View account" -> Insert back your password to view your account, click "View Account" and wait

Then "Account Information" page appears

Look for "Apple ID Summary" -> next to "Payment Information" click "Edit" and wait

Re-enter your credit card information and billing address, then click "Done"..


DONE!!

Dec 28, 2013 6:15 PM in response to MatJ333

I know the problem everyone's having. I have an iPhone 4 and running iOS7 software. Everything is great and there's nothing wrong with my card. It's a Maestro debit card but even that won't work. I have re-entered my info too many times now and yet on the store online it works fine when I edit the information. How does that work? I told Apple but they told me what everyone else has said and I've tried them all 😟 none of them work and it's stupid and pathetic that Apple haven't given us a solution to this problem. I only have one card and I know that everything's fine as I bought a movie with my Xbox so the card is fine


Whoever finds the answer and I mean something that solves it for everyone not just you, please tell me?!!!


<Edited by Host>

Jan 6, 2014 11:17 PM in response to MatJ333

Crapple continues to Pi-- me off with their overbearing 'we know what's best for you' attitudes.

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Instead of letting folks know what must be done to re-authorize ones account upon upgrading equipment, you have to search the net for a solution - - and cross your fingers that what you find will solve your problem.

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MSFARA's solution worked for me - - thanks guy - - and NO thanks to Crapple.
I am locked into a Crapple iPhone 5c for the next 2 years - - but will definitely be looking at Samsung and Android when it comes time to renew. My Daughter and SIL made the switch 2 years ago - - I shoulda listened to them. Dang !! When your Kids become smarter than you :-(

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Dear Elitist Crapple
You do NOT know what is best for ME
After reading JOBS - I now understand your philosophy - - and think I detest you
I don't particularly like Microsnot either - - but they have a lock on the world - - Crapple does NOT

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Wise up Crapple - - unless you are fat, dumb and happy with 20% of the tech market.

Jan 18, 2014 7:45 PM in response to EGTA132

Apple is fine - - if you have no desire to understand or have any control over what goes on in the background, AND, provided you are happy with what Apple has decided is good for you. They don't need customer service, because nothing ever goes wrong with their stuff - - unless, of course, you pushed some buttons you weren't supposed to - - in which case they feel you got what you deserved. 😝 😝



EGTA132


Jan 18, 2014 6:28 PM (in response to Jess315)

I'm seriously thinking of ditching Apple. They don't have very good customer service and the same thing keeps happening to me! I'm considering trowing my iPod touch out the window...😠

Jan 28, 2014 3:34 AM in response to Supreme pizza

Hi! I'm having the same problems as everyone else on this thread obviously! My situation has been this: the credit card I've used since established my account has had an actual balance of " Zero dollars &amp; Zero sense!" Ya! It's maxed out &amp; has been for nearly 2 months. I've had a terrible record of identity theft ,iPhone &amp; Droid hacking, &amp; sadly, my old mbpro was so badly hacked that Apple asked me if they could take it to let their super tech people examine it etc. Naturally, I never heard from Apple or my Contact who was assigned to my case ever again! It's called common curtesy people!! I left numerous messages for this person because I just wanted to know what had happened etc PLUS , I had the top AppleCare plan that turned out to be entirely useless.


Back to the current situation. I've read through the thread &amp; people have suggested that you need money on the card attached to your iTunes account. That makes sense, I suppose - even if one rarely purchases apps. I tend to DL free ones 99% of the time but sure, I've purchased a few things along the way. During the past 2 months, I've DLed free apps &amp; deleted others that I was no longer using. Every time I was alerted to the fact that new updates were ready to go for the apps I have DLed currently on my iphone, I'd hit install &amp; they'd update etc. AGAIN, THE MY CC THATS STILL ON MY ACCOUNT HAS BEEN ENTIRELY MAXED OUT FOR 2 MONTHS- IT LITERALLY HAS HAD ABSOLUTELY NOTHING ON IT, NOT EVEN A PENNY LOL!! 2 days ago, I noticed that an app was ready to be updated so I hit update &amp; the little circle that indicates how much time the app is taking to do what it needs to do just kept spinning &amp; spinning &amp; spinning &amp; as usual, the entire store app crashed. I ignored it &amp; later in the day tried to DL a free app &amp; it did the same thing , ultimately crashing 3 times after 3 tries at DLing this very popular photo app. Then , as I was cursing the existence of this " awesome company, " a little box appeared alerting me that I needed to sign in to the store again. I thought it was odd, but due to all the problems I've had , I'll admit I'm extremely paranoid!! I closed the app &amp; then started the process over again. The same alert kept coming up so after actually canceling all the running apps etc, I ran a cleaner program, which freed up about 240mb &amp; then I did the hard reboot or whatever it's called. Long story short, the same warning box popped up so I finally clicked " continue" so I could log into my account. Right after I entered my password, another alert box popped up saying " THERE IS A PROBLEM WITH YOUR BILLING INFORMATION. PLEASE FOLLOW THESE STEPS etc etc..." I was directed to my account info that has not changed at all. Somewhere else I this thread , a person posted that the cause to this irritating problem is due to having two computers attached to the same account &amp; by deauthorizing the oldest computer, it would solve the problem. Or, that our banks or CC companies have changed something with our accounts &amp; we just are not aware of it. Using an entirely new cc or debit card makes perfect sense to me, but clearly that doesn't work either. Finally , after completely deleting my CC info &amp; all of my account info etc I re entered said info because at one point, an alert box popped up indicating that I had forgotten to enter the 3 digit code for my CC. After that, I was prompted to reenter my zip code. Then , I needed to renter my last name, then back to the cv code, last 4 numbers of my CC, first 4 numbers etc... Talk about frustrating! I'd fix one entry &amp; as I'd hit done, I'd see another info box lose it's entry &amp; the little red * would appear etc


Again, if money was the issue , why was my account active &amp; functioning as normal up until 2 days ago? Plus, this has also been a common theme on this thread , why would you need a cc with a few $$ on it just to DL the free updates that you need to do anyway ? Or , why do you need money on your card for free downloads. Especially in I my situation because there had been 0 dollars &amp; 0 cents on my card for the past 2 months &amp; I've been having no problems doing the recommended free updates or downloading new free apps. My iTunes account hasn't shown any recent activity &amp; the last time I was billed for a .99 app was a LONG time ago. My account has never shown any strange purchases or odd activity. Everything has been completely normal up until now. I just wanted to share this &amp; wonder if anyone else has experienced something similar. 1 thing that happens with great frequency is that the majority of my apps crash &amp; they crash a lot. I'm not sure why bc I don't have my phone overdosing on apps with no free space. Quite the contrary , I usually have at least 3gb of free memory . Still, safari crashes all the time . I get notifications that I'm not connected to the internet when I clearly am &amp; it's extremely upsetting when my husband is sitting next to me , having no problems on his iphone with an internet connection. Meanwhile, my phone just will not work despite showing that it is attached to the net - full wifi signal / full cell signal / this is obviously not good. The sad thing is that I'm not surprised anymore. But, really, Mac needs to do some serious security overhauls!! I did the whole FK U MAC after my problem w my first mbpro,but returned to this rotten platform bc let's face it, PCs are pathetic lol!

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