You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Your payment method was declined

Im really getting ****** off. I keep getting "Your payment method was declined" when I try to purchase an e-mail voucher for a friend. I have spent 2.5 hours trying to solve this, I know how much my friend would appreciate it else I would tell apple to get fu$%ed since getting help does not seem possible. I have tried 2 different accounts. I just want to buy a freaking voucher or punch an apple employee. Anyone know what is going on?

Windows Vista

Posted on Jul 27, 2010 5:51 AM

Reply
516 replies

Jan 30, 2014 8:16 AM in response to MatJ333

Same thing is currently happening to me. I can use my VISA card in person and via Paypal with no problem, so I KNOW THE F%$*ING card is valid.


This problem started for me after I tried to use Google Wallet to pay for android apps, which doesn't work either. I am not going to spend 2.5 hours trying to figure this out like others have. Apple sent me the message that my account was accessed via another computer and I had to re-validate it. I did access the account by my lap top FFS. But the re-validation info I entered into iTunes is VALID - again, I know this because the card is being accepted IN PERSON.

Feb 19, 2014 3:14 AM in response to howzdis

I agree with this. I started off liking my iMac, and after having paid £1000 for it you would think it would last. Now after two years, the superdrive won't read discs, the bluetooth keyboard has stopped working and various other problems with the OS. And no help from Apple. They are literally useless. Last time I am buying a Mac. Greedy corporate ********.

Feb 25, 2014 10:16 AM in response to Pignich

I had the same problem today with my AppleID. On the payment section, on iTunes and App Store, on my iPhone, it was asking me to complete the security code for my credit card. When I completed it, I got an error message, that my payment method had been declined.


I contact iTunes support and althought I was advised that I would be responded within 24 to 48 hours, I did receive an email reply in less than 30 minutes.


The reply was to advise me that the problem was with my credit card security rather than Apple.


I contacted the security section of my credit card company and they did confirm that a "hold" had been put on my card because of certain international transactions that had been attempted to be processed on my card. Once I confirmed my identity, by answerring the various security questions, I was then able to confirm that the transactions were correct and the "hold" was taken off my account.


I then went back onto "iTunes & App Store on my phone and completed my credit card details, without any problems.


There are lots and lots and lots of posts on this and many similar threads. The problems are not caused by Apple but instead are triggered by security issues with our debit and credit cards, that only we can resolve through our card companies.


Thanks Apple for the quick response. 🙂

Mar 5, 2014 9:46 PM in response to Aleeshar18

Hi Aleeshar18,


Please read my post, just above yours. You credit card details are probably correct. The problem is that your credit card company have declined the payment for security reasons because they suspect that someone has taken your details and are using your card online without your knowledge. Phone your credit card company and you should be able to get them to take the 'block' off your card, once you can assure them that you are you. I hope this helps. :)

Mar 6, 2014 5:56 AM in response to MatJ333

I have just had this same problem payment method declined to update a free game which really p***ed me off but just transferred just a little bit more money into my bank account and then put in same card details as before when prompted. It accepted it straight away and updated my game so I am thinking u need a certain amount of money in your bank for it not to decline, Problem Solved, thank god, been playing same game which gives daily bonuses for over 3 weeks lol.

Your payment method was declined

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.