Your payment method was declined

Hi Reji,

Thank you for contacting us. My name is Don and I am your iTunes Store Advisor. I hope you are doing fine.

I understand that you are unable to use your Visa card to download an item from the iTunes Store. I know how important it is to have this matter resolved immediately. I assure you that I will do everything I can to provide you with all the information you need regarding this matter.

Reji, it appears that the iTunes Store was unable to verify an authorization from your credit card company. There are several possible reasons for this:

1. Your credit card company's servers have been busy. Consider trying again at another time.

2. There is an issue with your card. Consider using a different card or contacting your credit card company to advise them of the problem.

3. Your iTunes Store account information does not match the information on file with your credit card company. The billing name and address you enter must exactly match your credit card company’s records. A discrepancy in punctuation, abbreviation, or capitalization could prevent you from purchasing from the iTunes Store. Consider checking your credit card statement or contacting your credit card company to make sure their records are up to date. For more information, visit:

http://support.apple.com/kb/TS1646

You can confirm or update your iTunes Store account information by visiting:

http://appleid.apple.com/

If the site is not displayed in your preferred language, click the flag icon in the lower-right corner of the page, then select your country from the next page.

To confirm or update your account information, follow these steps:

1. Click "Manage your Apple ID".

2. Sign in with your iTunes Store account name (which is your Apple ID).

3. Click Addresses in the left column.

4. Confirm or edit your information.

5. Click Phone Numbers on the left. Make sure the area codes and phone numbers are entered correctly in their respective fields.

6. Click Save Changes.

Once your information is updated, try placing an order on the iTunes Store again. If we're still unable to obtain an authorization, you may need to update your billing information with your credit card company's records or in their verification system.

If you would like to contact your bank or credit card company to try to resolve the issue, here are some steps that you can follow:

1. Ask to speak with the fraud/security department.

2. Tell the fraud/security representative that your security code is being rejected. Ask them to review your account to see what might be preventing you from using the card to purchase from the iTunes Store. Ensure that they thoroughly review your account until they locate and resolve what is causing the issue.

3. The bank or credit card company will need to remove any holds on your account.

Once the bank has resolved your issue, the card should work with the iTunes Store.

If you are still unable to complete your purchase with a credit card after following the above steps, you may wish to use an iTunes Store Gift Card for your purchases. Gift cards are available at many retailers, including the Apple Store.

You can redeem an iTunes Gift Card by following the instructions under the "I have an iTunes Store account" heading in this article:

http://support.apple.com/kb/HT1574

I hope that the information that I have provided to you has been of great help. For clarifications or any other questions that you may have, please know that we are just an email away. We will be very pleased to help you out.

Enjoy the rest of your day, Reji!

Sincerely,

Don

Hi Reji,

Thank you for wiring back to me. This is Nani again.

In order to see the billing address on your account, please follow the steps below:

1. Go to Apple's My Info page: http://appleid.apple.com

2. Choose your country and preferred language from the pop-up menus.

3. Enter your iTunes Store account name and password and then click Log In (or Continue).

4. At the My Info Welcome page, click Address Book on the left.

On the next page, you should be able to see the billing address on your account. You can also confirm or edit your information if necessary.

I would also suggest for you to update your contact details (if necessary) by clicking Phone Numbers on the left. Make sure the area codes and phone numbers are entered correctly in their respective fields.

Once the details are correct, click Save Changes.

After making sure the information are updated, try placing an order on the iTunes Store. If the iTunes Store still cannot obtain an authorization for your card, you won't be able to make purchases at the iTunes Store with that particular card. You can use a different card or any other payment method that is available in your country.

I hope the information I’ve provided has helped in resolving the issue you are reporting. Please don't hesitate to respond to me if I can be of any further assistance with your iTunes Store account.

Thank you for contacting/choosing iTunes Store!

Sincerely,

Nani

iTunes Store Customer Support

http://www.apple.com/support/itunes/ww/