Your payment method was declined

same problem here.

I was using a paypal account to purchase apps for more than a year and songs for a few years, and now all of a sudden iTunes will not confirm Paypal, MC or Discover.

Setting up a Paypal account seems fine from Paypal's end, as I get confirmations of the autopayment with iTunes, but in the iTunes, it declines it.

I have filed a complaint/issue with Apple via the Apple.com website and got confirmation of the submission via email. But I have not heard back from them within the promised 48 hours for feedback. It's been more than 3 days now.

Thanks! I don't know why but I could update and download free app without doing anything after that...Hoped it solved all but nothing change for purchasing.

...same problem. Payment was declined. ***. =(

This is ridiculous. How does Apple not have an answer for this?? I bought my iPhone 3GS on Friday and was able to download free and paid apps without any problems until Sunday morning (8/29). Then, all of a sudden Sunday night, I get a message that my payment method had been declined. I double-checked the info, tried any possible card I own (including bank debit card), and NOTHING works. It just keeps telling me "Your credit card was declined. Please try another payment method."

I have called my bank and my credit card companies, and none of them know of any issues. They also don't see any declined authorization requests. Hence, this must be an Apple problem!

I have also double-checked the billing address and tried every possible variation, with no luck. NOTHING WORKS... not even downloading free apps!!

My iPhone has become completely useless. If I wanted a phone without apps, I would have bought a Nokia!

CAN SOMEBODY FROM APPLE PLEASE LOOK INTO THIS??? I have e-mailed customer service, but so far no response, and I am afraid that once they do respond, I just get their standard "we're sorry. we're working on it." e-mail...!

Exactly the same issue, almost the same timeframe.....:(

Esterday... from Apple Support.


In order to fix this problem we are going to need to completely remove the credit card information using your device and then add it back on the same device. Here is a set of simple instructions that will show you how to get
the credit card removed from your account using your iPhone:

1. Open Settings on your iPhone

2. Scroll down and select "Store"

3. Select "View Account"

4. You will see a prompt telling you that you need to sign in. Hit continue and enter your account name and password in the next window that pops up.

4. Select the section that shows what credit card you have on file

5. You will be brought to a screen that shows your credit card information and your billing information. Tap the Credit Card and set it to "None"

6. Hit Done.

Once the credit card information is removed, follow these simple steps to add the credit card back to the account using your iPhone:

1. Open Settings on your iPhone

2. Scroll down and select "Store"

3. Select "View Account"

4. You will see a prompt telling you that you need to sign in. Hit continue and enter your account name and password in the next window that pops up.

4. Select the section that shows what credit card you have on file

5. You will be brought to a screen that shows your credit card information and your billing information. Tap whichever option your credit card is (Visa, Mastercard, etc.)

6. This will then open up the option to add your credit card number, security code and expiration month and date. Fill out the information and hit Done.

Hopefully now, we should have this all taken care of. I trust this shouldn't be a problem for you anymore. However, if you need any additional clarification or just have questions about what we have done here, Please let me know. I'd be glad to go over this further with you.


P.S. I did it, but... nothing. =(

For anybody else reading this, don't waste your time I guess... I just tried the same steps as listed above, but it still says "Your payment method was declined. Please enter another payment method." when I try to add the card back on (or any other card, for that matter).

Gee, thanks Apple!

This problem has appeared in several posts. I am having the same problem with PayPal and credit cards. I cannot download free applications or purchase apps. I deleted my credit cards, deleted my link to PayPal all with the same problem. The only solution I recommend for everyone to do is email Apple Support here:

http://www.apple.com/support/itunes/contact.html?form=account&topic=iTunes%20Sto re%20Account%20and%20Billing&subtopic=Managing%20your%20Account

Lets hope they get this fixed soon!

Same problem here! I called my bank and they say it was declined because it was the wrong pin #! Apple isn't even asking for a pin #!

Is this an apple problem or an iPhone 4 problem?

Apple service is terrible. I wish I'd never gotten started with iTunes. Not only will it not accept my card, I purchased a gift card and it won't let me redeem that. And since the iPod assigned to the account died, I don't have my serial number to even reach support online. Added to the fact that they don't like to work very often in customer support. In short, even when you prepay they won't let you buy songs

I am having the same problem even though I use PayPal (and I have used it for 3 years with no problems).
I cannot buy or update anything now. 😟 T_T

Same problem here. Sent an email to apple about 1 weeks ago, received nothing. Apple *****. At least you should give us an explanation =.="

its been 4 days. Still they haven't replied. This is just stupid.

Has anybody been able to get apple to unblock your itunes account?

apple staff must be idiots, there are already several threads here with thousands of people reading them, yet they are not fixing the problem.

idiots!

Grrr.. i have tried at least different cards and even PayPal!! Still ALLLLLLL DECLINED. I submitted trouble ticket. Just waiting for a reply to it.

I dont' get it.. Cant even download updates or BUY anything!!!

I can't buy any thing from iTunes.... Apple?... need to fix this.... loosing money here.....!