Your payment method was declined

add me to this unlucky list of unhappy itunes account holders...worse yet is NO customer support for this issue...i'm ready to dump apple products...

You can add me to the list as well. I think its outrageous that I cannot even update my applications due to this glitch. Never mind wanting to actually purchase something!!! Has anyone heard from Apple a remedy that actually works???

hi everyone--posted this in a similar thread:

I'm having the same problem, so I called my bank to ensure that my info was right (which I knew it would be!). She asked me "are you having problems making purchases?" and I mentioned only with iTunes and even on downloading free content, since my card is connected to the iTunes account.

Turns out it's a known problem with iTunes and some credit cards. According to what she said--iTunes performed an upgrade and they've been having this issue since (maybe a few days ago). Hopefully this will be fixed soon... since I just bought an iPad last night and can barely use it!!!!

So, basically I would imagine there is no work around on the consumer end....

Evientally I just got a crap iPhone 4. After playing with it more and more I've realized more and more problems. My camera locks up and restarts my phone every time I try to use it, my FaceTime doesn't work whatsoever. It still had the hold icon there. And I'm having the problem downloading ANY apps from iTunes. I'm at the apple store now and I had to make an appointment to see tech. Support. Apple is getting more and more rediculous. Starting to regret even waiting on this iPhone 4. It's not all that. At least mines not. I have had an iPhone since they first came out and, for the most part, loved it. Thought I could never have another phone, but I'm starting to think I may have been just as happy, if not happier with AT&T's new Droid or another similar phone. VERY DISSATISFIED with Apple right now.

Thisisthe reply I got from Apple (I still cant useit)

Hello Elaine,

My name is Max and I am happy to assist you today. I understand that you are having issues with billing and iTunes.

Finding a solution for you is important to me, so I have requested assistance with the issue you reported. You will receive an email after the matter has been investigated and further information is available.

Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.

Sincerely,

Max
iTunes Store Customer Support
Please note: I Work Sunday-Thursday 9am- 6pm PST

Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.

SEND complaints too iTunesStoreSupport@apple.com

I had the same issue and upon inquiring with Apple, received a reply as follows:

+"Having reviewed your account, I found a glitch in the communication portion of our server, specific to the server which your account resides on. As this is beyond my capacity to resolve at my current level, I have informed our engineers of this issue so that they can resolve this issue for you. As soon as I hear back from them, I will let you know that the issue has been resolved. Until then, have a great day, and thank you for being the best part of iTunes! :)+

Since then I tried again, but the problem remains unresolved. At least, I assume, someone is working on this.

So I had a ton of problems with my iPhone 4, took it back to apple today and they gave me a new one. I was happy with that. Was able to download free apps earlier under a none billing, but Now I can't do that either. Ask about it at the apple store and they said I had to talk to iTunes. I called my apple yesterday and they were kinda ridiculous in giving me an answer. The lady I spoke to kept having to ask someone else. And yet, I still never got an answer. Just was told I would recieve an email when it was fixed and to give them 24-48 hours. What the **?

Same problem. Cards declined for no reason. Switched payment method to "none," and I still get message that says "credit card declined." To make matters worse, I have a CREDIT showing on my account from gift cards and, evidently, I can't use this either as long as iTunes continues to decline my credit card for no reason.

By the way, here's a tip. . . Finding an actual number to call is challenging. I got through to support at 800-275-2273. When the recording starts, start pressing # (about five times). You won't reach iTunes directly, but the Apple folks can call the iTunes folks for you. Hey, if a whole slew of us call, maybe they'll get the problem fixed?! It's unacceptable to be forced to send then an email and then wait up to 48 hours for a reply--not when we are talking about money.

It's an iTunes problem. Same problem with my iPad and iTouch.

Apple jerks are blocking by ip

So if you're outside of US (they don't care if ur on vacate ) they block your account

No effin support

Screw this, about to give up all apple products

This sounds plausible, they dont care where you are, if you're not in the US you cant use the US itunes store, even if you are only on vacation...

But why hasn't anyone received a satisfactory response from Apple? Even if that's what they tell us, at least its a reply.

No, that doesn't sound plausible. I am a us citizen, in the middle of the us, always had my phone in the us! It has nothing to do with the us! Why try to blame it on being in America?

Tried to update today and after 3 emails and complaints in 4 days they have finely FIXED it....My Problem is solved ..

Your post gave me hope, I installed the most recent itunes update but my credit card still doesn't work!