Your payment method was declined

Hi, suddenly my credit card is not accepted, its declined, and all my info is correct i call my bank , i did change credit cards all are declined, please help, restore my account, thanks

I did this tell a friend in other country (Panama) , to enter my account and buy some songs, he did and now I am running again

Exact same problem..
More than 10day have passed...I have not heard any thing from Apple customer service except "Thank you for your patient" email.
Apple customer service is really terrible.

I am feel sorry for have been a big Apple fan.

same problem here. since loading up itunes version 10.0 ALL my credit cards are rejected. I'm located in hong kong but have to use my USA address and USA cards. not sure if Apple is now looking at IP addresses and rejecting the credit card themselves rather than the bank. I have called all the banks. No rejections have occured. so seems Apple has taken it upon themselves to reject credit cards without explaining why. hopefully there will be a viable competitor soon

I received a response from Apple Support several hours ago saying that they are forwarding my issue for further research into the matter. What makes me upset is hearing that some people have been dealing with this issue for more than a month now. I will not be so patient, however. I just bought an iPhone 4 less than a week ago and I better hear good news from Apple on how they plan to quickly resolve this or I will return the iPhone and get the Android phone I initially picked the iPhone over. I don't even know if Apple actually intends to resolve this matter at all. All I know is even the iPhone 4 is nothing more than a well dressed brick without access to iTunes purchases. Apple has 24 hours from the time they initially responded to my request to fix this or they will be losing a long time loyal customer. Why oh why did I have to go and update to iTunes 10?!

Im sorry to say Ive gotten the same email from itunes and my problem has not been resolved for over 3 weeks! Im beginning to think they dont care and are not going to fix it. In which case, you are right - there is no use for an iphone. I know someone else posted this but thought I would pass it along...if you set your credit card to "none" at least you can get updates from the apps you have already purchased if that is any consolation.

I started having the same problem yesterday, and here is what I posted to Apple Support:


Hi Apple Support,

I'm hoping you can help me. I have been been getting my credit card declined message when updating my billing method in itunes since yesterday, 8 Sept when trying to buy an app for my iphones and ipads. It was working fine until then, and there were no problems. I am a US Military member stationed overseas in the United Kingdom, with a US iTunes/Apple account with US based credit card(s)which has worked fine up until yesterday.

I did a net search, and my problem seems to be related/described in the following link:

http://www.aeromental.net/2010/08/31/itunes-store-bug-your-credit-card-was-decli ned-please-enter-valid-credit-card-information-2/

To check this, I tried logging into US itunes from my UK based macbook, and setting my billing information and got the credit card denied message. I then remotely logged into my mom's laptop in Tampa Florida (within minutes of the first attempt at home in the United Kingdom), and was able to successfully update my credit card information. I logged out of the US based system, and tried to make a purchase with my newly updated account from macbook at my home in the UK, and was presented with the "update billing information" dialogs again, and then subsequently failed that credit card update. I then repeated the process, and was able to again successfully update my account billing info from the US machine and made a purchase, but the process repeated itself when moving back to the UK machine. I have also checked with my bank, and they only see the "successful" purchase and no declines at all. This is with trying 2 separate credit cards and a debit card. This would appear that there is IP domain checking or geographic checking going on and thus iTunes (not my bank) is denying the credit card update and subsequent purchases. Can you please put me on an "exclude list" to fix this or have this fixed so I can resume being a loyal Apple customer (imac, macbook, 2xiphone4, ipad, 2xipodtouch3G, nano, shuffle, 2xATV, Powermac Dual G5tower, MobileMe.). When I set the account to "no credit card", I can "purchase" free content and updates with no problems. I have also tried this on multiple machines with itunes10 installed.

All these devices are somewhat limited if I can not purchase content through the itunes store.

This is extremely inconvenient, as I was trying to purchase the tom-tom USA application for a trip I leave for on Sunday in Wash DC. I would really like this to be remedied before then. This seems to be itunes issues, as my bank(s) (both of them) have not processed any transaction requests that were denied.

Your speedy reply/assistance is greatly appreciated.

Hi guys. I used the link: http://www.aeromental.net/2010/08/31/itunes-store-bug-your-credit-card-was-decli ned-please-enter-valid-credit-card-information-2/, and then turned on my VPN (I am an American with the govt living in Finland) and BLAM !!!!!!!.... Made all the purchases I wanted. Apple has screwed the pooch on this one and they need to fix this and fix it fast. I recommend sending this thread to as many online media outlets, Facebook, etc... as possible to get Apple attention.

Tried that as well. (AnchorFree VPN, came up in Calif with IP trace). My account / credit cards (now tried 3) must be "flagged" or blocked. Just have to sit tight and wait for Apple Support... Eh... 😟

Very strange mate. I am using StrongVPN from Reliablehosting. Not sure where it lands but it is in the US. Apple really pooped the bed on this. They need to fix this asap. A friend of mine is going to post it and says that he will also inform some of the web blogs, Mac World, iLounge, etc... to let them know that Apple has a problem with their billing systems and users are getting hosed in the mean time.

I used LogMeIn Pro 2 from France to Canada and verified my credit card that way.

Just a quick question. Is this problem happening to everyone outside of the US or does it involve US customers as well?

What the **** is going on??!! The same for me. I cannot get anything from iTunes now. i tried 5 valid cards, and then I signed up for that stupid Click and Buy and the declined that! Even though the account is valid.

I travel a lot and am often out of the country. When I try to update my payment information it is clear that iTunes is not even checking, it comes back in a fraction of a second with "payment method declined". Are they checking based upon IP geography? Why bother? I have done everything these evil ******** at Apple ask me to, jumping through their hoops. I was going to pick up some iMacs in London next week, but I would rather go back to IBM now (if they were still around) as they were less controlling as this BS. I should have got a Android phone. I knew it...

really hacked off.....

Graeme

I think it's to prevent people in other countries from accessing various country stores. So someone in Canada cannot access the USA store and so on.

It makes sense to me, and it's probably regulated by the industry and not so much Apple.

Verify your cards before you leave the country, or have a computer turned on at home so you can login to it and verify that way.

A pain for sure.

I think in a way CRGuy might have a point but I am not sure if it is valid. It does appear that Apple is checking geographic regions. I have an American bank account but my card is still being shown as declined. However, the moment I engage my VPN and drop in from the US, I can purchase anything in the iTunes store. Now comes the rub. If I try to purchase anything in the Apple Store, or pay an upgrade to MobileMe, the transaction goes through as normal, so this would say that the problem lies with the iTunes Store and its billing system. I do not think Apple is doing this deliberately because it is still easy to get around the system and purchase in the US store while living abroad. Apple has a problem but as usual, they will bury their heads in the sand, and then say it is a few isolated incidents when called on it. This is quite typical for them.