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Your payment method was declined

Im really getting ****** off. I keep getting "Your payment method was declined" when I try to purchase an e-mail voucher for a friend. I have spent 2.5 hours trying to solve this, I know how much my friend would appreciate it else I would tell apple to get fu$%ed since getting help does not seem possible. I have tried 2 different accounts. I just want to buy a freaking voucher or punch an apple employee. Anyone know what is going on?

Windows Vista

Posted on Jul 27, 2010 5:51 AM

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516 replies

Oct 18, 2016 2:07 AM in response to MatJ333

I have been having this trouble since at least 2011/2012. It got worse over the years from allowing free apps to nothing. It even stopped me from signing in at some point.. as it requires verification. I have not changed address or post code. I have been using my mother's account for free apps for years. I have no idea what to do about it. I have tried making new accounts, all declined. (Visa debit)

I got my new updated credit card just a few days ago, it rejects that even though it is now a MasterCard debit card. Double checked numbers, details Whole new numbers. I feel so annoyed by it.

Oct 18, 2016 5:20 AM in response to King_Penguin

debit. Weirdly, using my details on my mother's account doesn't work either. This is a long going problem for at least 4 years. Not a big deal as I can still use her account for free apps but I can't download paid content. Last time was about 5 years ago. Been ignoring it but it bugs me because there is some in-app content I want to purchase for some study right now....

Oct 18, 2016 5:23 AM in response to BeckyandJesus

That might be why it's not being accepted, there have been a fair number of posts about debit cards not working with iTunes.


The name and address on your iTunes account matches (including format, spacing, layout and any abbreviations used e.g. 'St' instead of Street) as on the cards statements ?


To create a new account without giving payment details (which would let you download free apps) : Create or use your Apple ID without a payment method - Apple Support

Oct 18, 2016 6:31 AM in response to King_Penguin

weirdly I can now access my account. I went here. https://appleid.apple.com/account/manage on my original itunes account

Just put in my payment info. Now it let me log in and download some free things? works? Haven't tried paid items. The download for the free item came up with "previous problem woth billing purchase" though..but still worked. Maybe this will work for others

Nov 2, 2016 7:55 AM in response to zcarletsmile

When are you looking for the 'none' option on the payment details screen ? You won't get it when trying to download something, nor will you get it if you are a family organiser in family sharing or if you owe iTunes money (or, depending upon how you created it, if it's a new account and this is the first time using it)


Changing/removing payment details : Change or remove your Apple ID payment information - Apple Support

Why no 'none' option : Why can’t I select None when I edit my Apple ID payment information? - Apple Support

Nov 7, 2016 4:52 AM in response to aikbaik

Obviously fellow users on these user-to-user forums can't get your card to be accepted. The card's registered name and address matches, exactly, the name and address on your iTunes account ? And it was issued by a bank in the country where you are, and which is therefore the country on your iTunes account ? Do you have a different card, preferably a credit card, that you could try ?

Your payment method was declined

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