iTunes started to restore iPhone but remains stuck in preparing the update of software.

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Level 1

8 points

iTunes started to restore iPhone but remains stuck in preparing the update of software.

My iPhone 6s got stuck on the restore screen. The first effort to restore the phone through iTunes failed because of unknown error 4010. After disabling all firewalls on my Windows 10 desktop iTunes started as yet with restoring the phone. But after 4 hrs. it is no further than indicating that it is preparing the update of software on the phone. In the meantime the phone is still stuck on the restore screen but gives every now and then a ping whilst showing the apple logo for just a second. How do I get iTunes to complete the job?

iPhone 6s

Posted on Dec 22, 2020 1:37 PM

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Answer 1

raina_b22

Community Specialist

Dec 24, 2020 8:59 AM in response to thomas_vdp

Hello thomas_vdp,

It sounds like you are unable to restore your iPhone with iTunes, sometimes getting an error message.

Here are some resources that can help:

See if you are getting any of the error messages here: iOS update and restore errors

If not, you can try the additional steps here If you see an error when you update or restore your iPhone, iPad, or iPod

If you are not getting an error message, you can try If you can't update or restore your iPhone, iPad, or iPod touch

Hope this information helps.

Have a good day.

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Answer 2

thomas_vdp Author

Level 1

8 points

Dec 27, 2020 5:08 AM in response to raina_b22

Problem solved. But not by iTunes as recommended. And certainly not by iTunes for Windows.

The trick was done by a friend who brought his MacBook with him. The phone was restored straight away without need to use iTunes.

Any software cooperation between Apple and Microsoft seems to be doomed. A pity for their customers.

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Answer 3

thomas_vdp Author

Level 1

8 points

Jan 22, 2021 5:06 AM in response to pal177

He just connected my iPhone to his Mac Book and it started automatically to restore the iPhone. He did not even need to use iTunes.

So, use an Apple device to restore an Apple device. Too simple to be mentioned in any Help function.

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Answer 4

pal177

Level 1

8 points

Jan 21, 2021 1:21 PM in response to thomas_vdp

So, what exactly did he do? I am getting the same error message.

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iTunes started to restore iPhone but remains stuck in preparing the update of software.

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