You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My purchased movie will not play or download on the apple TV app on my MacBook pro 13" - did all the basics (signing out and back in to my account, restarting the app, restarting the device, checking internet connection)
Thanks for any advice!
TR
MacBook
Hello TR73,
Thanks for using the Apple Support Communities. We understand that you're having an issue with a purchased movie from iTunes not playing or downloading as expected. Can you tell us what happens with each option? If any error messages are received, let us know the details.
Would you please let use now what macOS version you have installed on your MacBook? You can locate this information by clicking the Apple Menu () in the top left corner and selecting About this Mac.
Reviewing article, If you can't stream or watch movies or TV shows from the Apple TV app, iTunes Store, or third-party apps, it mentions testing the movie on a different device. Were you able to give that a try? It can help us determine if the issue is with your MacBook or something is going on with the movie itself.
Also, were you able to try using a different network to see if the issue persists? If not, give that a try. If you can't access an alternate network, try restarting your Wi-Fi router to see if that helps.
Best regards.
My purchased movie will not download or play on my MacBook pro
