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When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Why am I being denied a refund for an accidental purchase? (My thumb on the home button after my 4 year old had my phone, paid for a $160 lifetime membership to an app I only wanted to use once for free. I am so upset this has ruined my Christmas and broken me.) The claim was rejected twice without explanation and is now closed - there is no way to email or escalate my issue. HELP! I’m devastated
This forum is intended for users like you to help other users. We do not work for Apple or have any special access. You'll have to see if you can escalate it to a higher level and see if they will tell you why it is being refused, sorry.
Refunds for accidental purchases
