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When I am in a call for the first time in that day my screen goes black when I keep near my ear and it is not waking up ... I have to press the home button to wake it up ... this continues all day in my iPhone 7... pls someone give me a solution ... my proximity is working fine ... but sometimes this issue is happening
iPhone 7, iOS 14
Hi raghavan0312,
Thank you for posting in the Apple Support Communities. It sounds like you're having some trouble with your device screen while on a call in the Phone app, correct? If so, we would love to help see if we can get the issue resolved for you. Let's go ahead and follow the troubleshooting steps we've linked for you below to restart the device.
Once you've done that, if the issue returns, please provide the following details.
Does the issue only happen when making calls with the Phone app, or another app?
When did the issue start?
Does the issue happen on every call?
What version of iOS do you see under Settings > General > About > Software Version?
Cheers!
Proximity sensor issue
