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During a call, when I bring my phone down the screen fails to wake up. I need to click the volume buttons or the power button. This is an issue noticed across multiple devices in my family.
is anyone else facing the same issue? Is there a solution for it ?
iPhone 11, iOS 14
Hello pragnyaallu,
Thank you for using Apple Support Communities. It's our understanding that your iPhone screen isn't responding as expected during phone calls. We're happy to help.
If you haven't already, try restarting your iPhone. This step can resolve many unexpected behaviors. Restart your iPhone
Also, make sure that your iPhone has the latest software.
Update your iPhone, iPad, or iPod touch
If the issue persists, remove any case or screen protector and test the issue again. Let us know the results. Please include any other troubleshooting steps that you may have tried.
Have a great day!
pragnyaallu,
Thanks for following up. You've done a great job so far. We recommend that you contact Apple Support for further assistance with this issue.
Take care!
Hey JovonaP,
I have tried restarting the phone multiple times and the iPhone 11 is currently running on 14.7.1 version.
I had initially assumed it was screen protector issue as well and have removed and checked. But the issues persists.
This issue only happens during calls.
I haven't tried other trouble shooting steps. Let me know if there are any.
Thank you!
Proximity Sensor
