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orsolya240 Author

Level 1

4 points

Email problem

How do I know if the email that I got from Apple is genuine

iPhone 11, iOS 14

Posted on Dec 25, 2020 1:59 PM

Best reply

stedman1

Community+ 2024

Level 10

257,202 points

Posted on Dec 25, 2020 2:01 PM

Assuming you were not expecting an email from Apple, See the points below.

Apple does not include document, or PDF files to download.
Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
Apple would not have such horrible spelling or grammar.
Apple would not send a message to “Undisclosed Recipients”.

It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.

reportphishing@apple.com

If you provided your Apple ID and password at the bogus site, change your password immediately.

https://support.apple.com/en-us/HT201355

The links below have information to help identify fraudulent emails.

Identifying legitimate emails from the iTunes Store

https://support.apple.com/en-us/HT204759

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