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Level 1

10 points

not eligible for apple care +?

I just purchased a brand new ipad mini5 for my mom. I tried to get apple care + and was told it is not eligible for extended apple care. Why?

Posted on Dec 25, 2020 3:14 PM

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Level 10

268,107 points

Posted on Dec 25, 2020 3:18 PM

See especially "how to buy" here. Hopefully you purchased the iPad at an Authorized Apple Retailer, and it came in a brand new, factory sealed box.

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