Apple Event: May 7th at 7 am PT
iMAC 2020 running on BigSur 11.1's Apple's own wireless keyboard doesn't work every few minutes (3~5 min intervals) and buffers keystrokes.
external environment : running on wired ethernet and no bluetooth devices around other than Apple own wireless mouse.
The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!
1. Connect the USB keyboard and mouse to the computer.
2. Open System Preferences – Bluetooth
3. Un-pair the wireless keyboard and mouse.
4. Turn off Bluetooth
5. Restart the computer in Safe Mode per the directions in https://support.apple.com/en-us/HT201262
6. Restart the computer normally.
7. Open System Preferences – Bluetooth
8. Turn on Bluetooth
9. Re-Pair the wireless keyboard and mouse.
10. Unplug the USB keyboard and mouse and begin testing the wireless devices again.
The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!
1. Connect the USB keyboard and mouse to the computer.
2. Open System Preferences – Bluetooth
3. Un-pair the wireless keyboard and mouse.
4. Turn off Bluetooth
5. Restart the computer in Safe Mode per the directions in https://support.apple.com/en-us/HT201262
6. Restart the computer normally.
7. Open System Preferences – Bluetooth
8. Turn on Bluetooth
9. Re-Pair the wireless keyboard and mouse.
10. Unplug the USB keyboard and mouse and begin testing the wireless devices again.
coderredd wrote:
Yes I do have Norton anti virus provided by comcast (free for its customers).
Uninstall it according to the developer's instructions. There is no reason to ever install or run any 3rd party "cleaning", "optimizing", "speed-up", anti-virus, VPN or security apps on your Mac. This user tip describes what you need to know and do in order to protect your Mac: Effective defenses against malware and other threats - Apple Community
OT is 100% correct, please read below:
The best antivirus, cleaning app, and overall maintenance app for Mac OS is Mac OS itself. All you need to do with Mac OS to keep it secure and running well is to keep it up-to-date and do periodic (about 1x per week) restarts. Other than that, leave it alone. Adding third party antivirus, cleaning, security and other types of maintenance apps to Mac OS adds no additional level of security. The only thing these apps do is have the opposite affect users want. They make Mac OS slow, unstable, generate odd behavior (much like you are experiencing) and make Mac OS appear buggy.
Please locate the developers uninstall instructions for Norton and follow to the letter. Then restart in Safe Mode per the directions in Use safe mode to isolate issues with your Mac and then restart normally.
Thank you, followed your steps and seems to work now. I will reconfirm after watching over a longer duration!.
Also, I forgot to mention an another symptom. After bootup, when we see the login prompt, the mouse and keyboard are unresponsive for more than a minute and work later, is this a known issue too.
thanks in advance
Have you run any "cleaning", "optimizing", "speed-up" or anti-virus apps on your Mac?
Yes I do have Norton anti virus provided by comcast (free for its customers).
Wireless keyboard unresponsive every few minutes for few seconds (without any wireless intereference)
