Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cannot login keeps asking me to reset password

MacBook Pro keeps asking me to reset my password. Well I know I put the right one in but it still reverts to this screen. Any idea how I can log in??

Posted on Dec 28, 2020 7:58 AM

Reply
Question marked as Best reply

Posted on Dec 30, 2020 12:25 PM

Hi there, Redshoes100.


It appears that your repeatedly being asked to reset the password of your MacBook Pro, and we're glad to help with this.


How to use safe mode on your Mac - Apple Support -- Restart your Mac in safe mode and see if the issue remains. Depending on whether or not it does, apply the additional steps below:


"If the issue continues in safe mode


If the issue continues while in safe mode, or your Mac restarts several times and then shuts down while starting up in safe mode, you should reinstall macOS and make sure that your Apple software and third-party apps are up to date.


If the issue doesn't continue in safe mode


If the issue doesn't continue while in safe mode, leave safe mode by restarting your Mac normally. Then test for the issue again. The issue might be resolved.


If the issue returns after leaving safe mode, startup items are probably at fault. Apps can install such items in numerous places, and they aren't always easy to find or recognize. For that reason, you should first make sure that you've installed any available updates for your Apple software and third-party apps.


If updating your software doesn't help, try any of these solutions:

  • Test your login items.
  • To learn whether software in your user account is causing the issue, set up a new user account, then log in to it and try to reproduce the issue in that account.
  • Unplug all accessories from your Mac, including printers, drives, USB hubs, and other nonessential devices. You could have an issue with one or more of those devices or their cables.
  • Reinstall macOS.


If you still need help, please contact Apple Support."


All the best.

2 replies
Question marked as Best reply

Dec 30, 2020 12:25 PM in response to Redshoes100

Hi there, Redshoes100.


It appears that your repeatedly being asked to reset the password of your MacBook Pro, and we're glad to help with this.


How to use safe mode on your Mac - Apple Support -- Restart your Mac in safe mode and see if the issue remains. Depending on whether or not it does, apply the additional steps below:


"If the issue continues in safe mode


If the issue continues while in safe mode, or your Mac restarts several times and then shuts down while starting up in safe mode, you should reinstall macOS and make sure that your Apple software and third-party apps are up to date.


If the issue doesn't continue in safe mode


If the issue doesn't continue while in safe mode, leave safe mode by restarting your Mac normally. Then test for the issue again. The issue might be resolved.


If the issue returns after leaving safe mode, startup items are probably at fault. Apps can install such items in numerous places, and they aren't always easy to find or recognize. For that reason, you should first make sure that you've installed any available updates for your Apple software and third-party apps.


If updating your software doesn't help, try any of these solutions:

  • Test your login items.
  • To learn whether software in your user account is causing the issue, set up a new user account, then log in to it and try to reproduce the issue in that account.
  • Unplug all accessories from your Mac, including printers, drives, USB hubs, and other nonessential devices. You could have an issue with one or more of those devices or their cables.
  • Reinstall macOS.


If you still need help, please contact Apple Support."


All the best.

Cannot login keeps asking me to reset password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.