Apple TV 2nd Generation Sign in Problems

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Level 1

19 points

Apple TV 2nd Generation Sign in Problems

I have a 2nd generation Apple TV (I think - Model MC572B/A). I am unable to sign into it using my iCloud username and password I know the username and password are correct, I have used them to sign in successfully to the Apple TV app on my MacBook.

I get a message saying "unable to sign in. The account name or password was incorrect. Please try again. For more information go to http://www.apple.com/support/icloud/."

I also receive the 2FA message on my phone and Mac warning me that my Apple ID is being used to sing into a new device and giving me a code to enter following my password into the password field on my Apple TV. I have tried to enter this code following my password and still receive a message saying that the account name or password is incorrect

For information my iCloud account is full but I am not planning on upgrading it. I just have not worked out how to delete photos from it yet.

Can anyone help, please?

Thanks,

Dave

Posted on Dec 28, 2020 1:15 PM

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Answer 1

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rkaufmann87

Level 10

143,748 points

Dec 28, 2020 2:55 PM in response to Smudgasmith

Apple TV asks for Apple ID password, enter it.
An authentication code will be sent to your iPhone or iPad or Mac.
Apple TV asks for the Apple ID password again, enter it followed by the authentication code. For example if your Apple ID password is XYZ123 and the authentication code is 4567 enter XYZ1234567
Do this quickly or it will time out!

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Answer 2

Smudgasmith Author

Level 1

19 points

Dec 29, 2020 12:43 PM in response to rkaufmann87

Hi rkaufmann87,

Thank you very much for your help I thought I tried that last night but I must have done something wrong as it did not work at the time. Worked perfectly today though.

Thanks again,

smudga

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Apple TV 2nd Generation Sign in Problems

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