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My phone screen freezes and after three visits to the genius bar, I'm told there is a bug in the software.
This is my third IPhone (I have never had any problems prior to this) and I need to be able to depend on it.
I am not satisfied with the service I have received.
This phone is within the warranty period and I would like you to replace it.
Thank you.
iPhone 11 Pro
You have posted in a voluntary, user-to-user, technical support community. Responses are almost exclusively from other users like yourself, not Apple. You can contact Apple here:
Contact - Official Apple Support --> https://support.apple.com/contact
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232
You have posted in a voluntary, user-to-user, technical support community. Responses are almost exclusively from other users like yourself, not Apple. You can contact Apple here:
Contact - Official Apple Support --> https://support.apple.com/contact
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232
Good evening. My case number: 101281340185 I spent two hours at the genius bar today and I am not satisfied with the outcome.
