Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face ID problem after update iOS 14.3

I have facing a big problem with Face ID lock. After update(14.3) my iPhone X my Face ID lock is not working. Can you please help out regarding this issue .

iPhone X, iOS 14

Posted on Dec 29, 2020 9:54 PM

Reply
20 replies

Jan 20, 2021 6:54 PM in response to avillar39

No you don't see "1K"s of users with the same issue; most have no issue at all.


If following these instructions does not restore operation:


If Face ID isn't working on your iPhone or iPad Pro - Apple Support


as we are just users here, and Apple does not read or respond to product development questions on this forum, your best bet is to contact Apple Support directly:


Contact - Official Apple Support

Jan 4, 2021 6:51 AM in response to nahid276

I found this link (below) for the same problem with an earlier update - I believe it was with the 14.1 install. Hundreds of people posted about it. The video walks you through some testing of your true depth camera to isolate THAT as either the potential problem, or if everything checks out, seems to suggest it is a problem with the software. I believe it's with THE SOFTWARE. My face ID was perfectly fine just before I upgraded to 14.3 a couple of days ago. Hope this helps and that APPLE fixes this ASAP!!!


[Link Edited by Moderator]

Face ID problem after update iOS 14.3

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.