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TouchID (Fingerprint) no longer works after upgrading to BigSUR 11.1! Anyone else have this issue? I tried deleting existing fingerprint to re-do, but now it will just not let me add a fingerprint at all. Nothing happens when I click. Any idea how to fix issue?!
MacBook Pro 13″, macOS 11.1
Hi Ktstclair, Sorry to hear of your difficulty ... I'm no expert , have just noticed others have the same problem, if that is any consolation. The message - thread at the bottom is the most useful, as one person solved that same problem. All the best!
simosmello94 has the same problem, with two replies that could, or may not, be helpful.
https://discussions.apple.com/thread/252215647
Both Louis@2005. & Asicfiddler had the same problem … no replies for them yet
https://discussions.apple.com/thread/252194027?answerId=254176807022#254176807022
kbfromct had the same problem, has one reply that could help you as it worked for him!
Hi Ktstclair, Sorry to hear of your difficulty ... I'm no expert , have just noticed others have the same problem, if that is any consolation. The message - thread at the bottom is the most useful, as one person solved that same problem. All the best!
simosmello94 has the same problem, with two replies that could, or may not, be helpful.
https://discussions.apple.com/thread/252215647
Both Louis@2005. & Asicfiddler had the same problem … no replies for them yet
https://discussions.apple.com/thread/252194027?answerId=254176807022#254176807022
kbfromct had the same problem, has one reply that could help you as it worked for him!
Hello ktstclair,
Thanks for using the Apple Support Communities. We understand that since updating your MacBook to Big Sur 11.1 you're experiencing issues with Touch ID. If you haven't done so yet, try booting up into safe mode to set up Touch ID.
How to use safe mode on your Mac
If you're able to successfully set up your Touch ID while in safe mode, go ahead and reboot your MacBook and test Touch ID once you're up and running again.
Let us know how it goes!
Best wishes.
Hi,
So I have a 2019 MacBook Pro. These models have a T2 security on it and it needs reset.
The Apple T2 Security Chip is Apple's second-generation, custom silicon for Mac. The T2 chip delivers capabilities to your Mac, such as encrypted storage and secure bootcapabilities, enhanced image signal processing, and security for Touch ID data. Learn more about hardware security in Apple devices.
The link below walks you through how to reset the T2 chip and once you reset it - you can update your Touch ID :)
once I followed this- I was able to reset my Touch ID and it works now for everything!
Hope this helps! I just figured it out.
I have the same issue and it will not fix for me at all. I Cannot even use my admin rights.
Have you found a solution? Or still having issues?
Thank you so much! As you suggested - the last linked thread you gave me solved my issue in no time! Super easy to follow - even for someone not exactly technologically inclined. Thanks again :)
brbo's post below in this thread helped me solve my issue. Thanks!
krisdr - thank you for your response. I happened to see brbo's first and they suggested the same. It worked. Appreciate your time taken to help me out :)
Very grateful to you both, ktstclair, and krisdr.
Thank you for helping, sharing, and letting the community know what worked for you!
Cheers!
TouchID / fingerprint
