just got this computer off of ebay and need to reset it youtube has put me where I am half way done but cant complete because I dont have the passwords

i purchased a laptop on the interent ebay and went to reset it and it would only let me do it part of the way it came with high serria and now it is half done and will not let me on desktop




Posted on Dec 30, 2020 1:49 PM

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Posted on Jan 2, 2021 9:04 AM

Return that Mac in accordance with eBay's policies. The seller did not properly prepare it to be sold. You should not have to cope with such inconvenience.

3 replies

Jan 2, 2021 6:38 AM in response to Rolandguitar

Hello Rolandguitar,


If we understand correctly, you are unable to load your desktop on your Mac. You’re in the right place, we’d be glad to assist in seeking a solution.


You can try the steps here to reset the user account password, but you may need to reach out to the seller for this information: Change or reset the password of a macOS user account


We hope this helps.


Take care.

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just got this computer off of ebay and need to reset it youtube has put me where I am half way done but cant complete because I dont have the passwords

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