Face ID is not working in my iPhone 11
Face ID is not working in my iphone11. I tried resetting it... but not accepting a new one
iPhone 11, iOS 14
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ACW_13
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Community Specialist
Hello JojesJose,
It sounds like you're having an issue with Face ID not working on your iPhone.
First lets make sure that your iPhone is running the latest iOS software:
Then review the steps listed here:
If Face ID isn't working on your iPhone or iPad Pro
Check to see that the iPhone is in ring mode:
How to put your iPhone on vibrate, ring, or silent mode
Do you have Settings > Screen Time > Content & Privacy Restrictions currently enabled?
If so, are you able to temporarily disable Content & Privacy Restrictions? Then restart the device and attempt to reenroll in Face ID once again.
Restart the device.
Attempt to enroll in Face ID for at least a full minute
That should help to clear that up for you, but feel free to reach out to our team if the issue persists here: Get Support
Take care!