Problem with Vidoe

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Problem with Vidoe

I had recently got the new iPhone 12 it works fine but their is one problem that really bugs, videos wether it be on social media or on a web browser wont play not on Twitter, Facebook, discord, chrome, or safari videos seem to work fine on things like YouTube and Instagram but on everything else videos will not play it will either stay at the “00:00” mark or it will try and play and then give the symbol of the play triangle with a cross through it. I’d really like help with this it’s annoying and I just wanna use my phone

thank you

iPhone 12, iOS 14

Posted on Dec 31, 2020 12:54 PM

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Answer 1

sterling r

Community Specialist

Jan 2, 2021 8:20 PM in response to Pum_pum

Hey there, Pum_pum.

It appears you're having some issues with videos playing on your iPhone 12. To confirm, all the apps listed in your post aren't working correctly with videos, right?

Also, this article has great steps when apps might not be working properly, even if you aren't encountering any of the issues in the title: If an app unexpectedly quits, stops responding, or won’t open

You'll also want to ensure that your iPhone 12 is connected to a strong reliable network, so that it can successfully play the videos for you.

Take care.

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Problem with Vidoe

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