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Home button not working correctly

Hello,

My mom has an iphone 7 plus and the home botton isn't working when in lock screen, when i press the home button when in lock screen the feedback it gives is totally different and it doesn't work, if i long press it does the classic fake click but it continues incessantly and it does not work and even the touch id doesn't work too.

At least if i unlock the phone the home button works perfectly, i tried to use the assistive touch but when i have to unlock the phone i don't know for which reason but it doesn't work.

Does someone know how to fix this problem?

iPhone 7 Plus

Posted on Jan 1, 2021 7:46 AM

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Question marked as Best reply

Posted on Jan 1, 2021 8:27 AM

First try Forced restart

https://support.apple.com/en-gb/guide/iphone/iph8903c3ee6/ios


if that fails then arrange a repair

https://support.apple.com/en-gb/iphone/repair/service

1 reply

Home button not working correctly

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