I can't connect to the support service too

Hi clement1000,

Thanks for using Apple Support Communities. We understand you’re having trouble with your payment information. We’re happy to point you in the right direction.

First, double check that your payment method is one that you can use with your Apple ID: Payment methods that you can use with your Apple ID

Then, try the steps here: Change, add, or remove Apple ID payment methods

Should the issue persist, use this link to contact Apple Support: Contact Apple for support and service

Take care.

Start here: https://support.apple.com/en-us/HT208856