Message trust request denied. How do I move forward with back up from phone to Mac book

Trying to back up iPhone X to Mac book computer. Trust request displayed on computer after trusting phone icon. How do I proceed with backup

iPhone X

Posted on Jan 2, 2021 7:50 AM

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1 reply

Jan 4, 2021 10:41 AM in response to Mayloop

Hey Mayloop,


We see that you're having issues backing up your iPhone to your Mac, and we'd like to help!


Here's a helpful article with steps you can take for this issue: If you can't back up your iOS or iPadOS device to a computer or restore it from a backup


If your Mac continues to have issues recognizing your iPhone, try these additional steps: If your computer doesn't recognize your iPhone, iPad, or iPod


This resource will go over more information about 'Trust This Computer' alert: About the 'Trust This Computer' alert on your iPhone, iPad, or iPod touch


Let us know if this helps!


Best regards.

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Message trust request denied. How do I move forward with back up from phone to Mac book

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