Trying to backup frozen iPhone

Question

aBFBella Author

Level 1

4 points

Trying to backup frozen iPhone

On iPhone Trust option is not active when I connect to Mac to backup frozen iphone

so I get Trust request was denied message- disconnect and reconnect same thing

how can I back it up

iPhone 6s, iOS 10

Posted on Apr 25, 2021 4:47 PM

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Answer 1

Best reply

kb1951

Level 10

124,433 points

Apr 25, 2021 4:51 PM in response to aBFBella

You need to get your phone working first. If it is frozen, start here: https://support.apple.com/en-gb/HT201412

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Answer 2

aBFBella Author

Level 1

4 points

Apr 25, 2021 7:29 PM in response to aBFBella

Exactly- a d the tips that usually work do NOT WORK,

i need to get it unfrozen- and the volume buttons then right stuff does not uNfreeze it

So I am trying to get it restored- but can not get past the “ not trusted” problem

so your answer is a great example of catch22

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Answer 3

deggie

Level 10

167,237 points

Apr 25, 2021 7:32 PM in response to aBFBella

If the link that kb1951 didn't work then your phone has a major problem. Since you cannot unfreeze it you will not be able to get past the trust issue and will have to rely on your previous backup.

You may have missed the fact when you read the Terms of Use prior to agreeing to them that this is a user-to-user technical support site operated by Apple. Not cool to slap back at a volunteer trying to help you.

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