Hi,
since last security update I'm experiencing big troubles when I use Acrobat DC on my mac running 10.15.7.
As soon as I need to save an Acrobat file the application freeze and I see commandtoxbds consuming 99% CPU. If I click on it I see cupsd process is causing this troubles.
How can I solve this?
MacBook Pro 13″, macOS 10.15
pgianotti wrote:
Hi,
since last security update I'm experiencing big troubles when I use Acrobat DC on my mac running 10.15.7.
As soon as I need to save an Acrobat file the application freeze and I see commandtoxbds consuming 99% CPU. If I click on it I see cupsd process is causing this troubles.
How can I solve this?
Uninstall any and all third party Antivirus, Cleaners, Optimizers, speeder uppers....
To trouble shoot further you can:
—Try a SafeBoot https://support.apple.com/en-us/HT201262
Login and test. Reboot as normal and test as caches get rebuilt.
In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a reboot will put it back to normal mode.
This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.
—Test issue in another user (or guest user) account https://support.apple.com/en-us/HT204443
This will tell you if it a universal issue or isolated to your user/admin account.
Thanks for the suggestions.
In the end, I decided to upgrade to Big Sur and this fixed all the issues.
Actually I discovered that the problem is more serious. If I try to do the same with Preview, I got the same problem.
If I open a file with Preview and then I try to save it the application get stuck.
Problems with Acrobat DC
