can´t install apps

Question

Level 1

4 points

can´t install apps

To begin I have had this issue since the 25th of December 2020, when the problem with Apple ID started. That day I wasn't able to install nor open applications on my iPhone after 3 days trying to fix it via phone calls with apple support they decided to send me to the apple store by the 30th. Which they just repeated, the steps I had tried before reseting the iPhone using iTunes on a MacBook and it worked I was able to reinstall all my applications and sing into them.

Now on the 3rd of January 2021, I wanted to install an application and the installation is not coming through, the application previously install they still work but I can't re-install previously downloaded apps or even new ones.

I have tried downloading the apps using Data to try something else than my WiFi, Also tried restarting the phone using vol up vol down technic.

Last I am don't want to reset the phone or log out due to the previous issues I had signing back into the phone.

iPhone 11 Pro, iOS 14

Posted on Jan 3, 2021 9:04 AM

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Answer 1

Best reply

6x6

Level 6

11,324 points

Jan 3, 2021 12:58 PM in response to krlox91

You do mean by "clean restore" a restore from a backup, don't you? If yes, I assume it was an iCloud backup restore. Is this correct?

Would you by any chance also backup your phone locally, such as on your Mac? If yes, use one of those backups; they are more "complete" than an iCloud backup.

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Answer 2

krlox91 Author

Level 1

4 points

Jan 3, 2021 1:15 PM in response to 6x6

I meant a reset, because the technicians recommended doing a reset from 0 and then sign in instead of using a backup. I do have a backup I made on my MacBook yesterday. but seriously I don't think it is a problem from my device or backups but the issue is from apple's account verification that stops working or something.

I don't want to have to restore my phone every time it stops working.

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Answer 3

6x6

Level 6

11,324 points

Jan 3, 2021 1:20 PM in response to krlox91

The only way I know to fix this issue is to sign out of Apple ID and sign back in. And I understand you are not keen on doing this. I guess I would bring the phone back to the Apple Store to have them take a second look.

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Answer 4

BRVE2908

Level 1

47 points

Jan 3, 2021 1:53 PM in response to krlox91

hello, You already checked if your phone is not low on memory ? Go to Settings - General - iphone storage : you should have at least 1 Gb

more tips : just google “ Fix Apple iPhone with apps that keep crashing after iOS 13 “

and you’ll find a few useful articles

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Answer 5

krlox91 Author

Level 1

4 points

Jan 3, 2021 6:21 PM in response to 6x6

I actually tried to use the backup from my MacBook and to my surprise it worked. I can use my apps and install new ones. hopefully this won't happen again because its getting really irritating having to re-login to my apps over and over.

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Answer 6

krlox91 Author

Level 1

4 points

Jan 3, 2021 11:19 AM in response to krlox91

update: from the time I wrote this post to now the apps stoped working, now I can't even open the pre-installed applications which was the same problem I had on the 25th.

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Answer 7

krlox91 Author

Level 1

4 points

Jan 3, 2021 12:09 PM in response to krlox91

https://youtu.be/Ww5WPVnFBSw here is a video that shows what is the problem with the iPhone.

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Answer 8

6x6

Level 6

11,324 points

Jan 3, 2021 12:28 PM in response to krlox91

Could you restore your phone from an old backup?

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Answer 9

krlox91 Author

Level 1

4 points

Jan 3, 2021 12:49 PM in response to 6x6

Yes, I have taken it to the store where they did a clean restore. and that is the longes it has lasted after any kind of restore, which worked properly for 4 days.

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can´t install apps

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