I do not get text message sound notifications when iPhone is locked

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I do not get text message sound notifications when iPhone is locked

I do not get text message sound notifications when iPhone is locked, this was happening on my old iPhone 7 and I updated to an iPhone 12 pro 4 days ago and the same thing is happening. I looked at other threads with similar problems, but all of them said the apple watch was the problem. I do not have an apple watch. The only item linked via bluetooth is a pair of bose headphones. Any suggestions would be appreciated!

Thanks!

iPhone 12 Pro, iOS 14

Posted on Jan 3, 2021 12:10 PM

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Answer 1

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sunnyjordz Author

Level 1

4 points

Jan 6, 2021 7:02 AM in response to sunnyjordz

I was able to chat with an apple team member and they helped me solve my problem. They directed me to settings>privacy> motion & fitness> and then turn off "Fitness Tracking". It seems like I only wasn't receiving text message notifications when my phone was face down on a surface. "Fitness Tracking" when ON disables notifications when the phone is face down. Hopefully this helps other folks who experience the same problem!

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Answer 2

Brian_P7

Community Specialist

Jan 5, 2021 4:12 PM in response to sunnyjordz

Hi sunnyjordz,

We understand you do not get message notifications on iPhones. We're happy to help.

To get an audible alert for messages, there's a few things you'll want to check:

Make sure the iPhone is currently set to ring mode and not silent mode: How to put your iPhone on vibrate, ring, or silent mode

Make sure in Settings > Do Not Disturb, the Do Not Disturb option is turned off: Use Do Not Disturb on your iPhone, iPad, and iPod touch

Check in Settings > Sounds & Haptics to make sure you currently have the Ringer & Alert volume set to a level that you're able to hear.

Once you've checked these things, you can navigate to Settings > Notifications > Messages, and set a sound for message notifications.

Use notifications on your iPhone, iPad, and iPod touch

We hope this helps. Cheers!

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I do not get text message sound notifications when iPhone is locked

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