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old iphone and new iphone have same carrier but new iphone says sim card won’t work

iPhone 8 Plus, iOS 14

Posted on Jan 3, 2021 8:29 PM

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Answer 1

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ckuan

Level 10

120,722 points

Jan 4, 2021 12:03 AM in response to lindseymaeeeeee

Where did you buy the new iPhone from?

Click and read here => How to unlock your iPhone for use with a different carrier - Apple Support

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Answer 2

Jan 3, 2021 10:03 PM in response to ckuan

they are the same carrier. both iphones are at&t 44.0. i took my at&t sim card of out my old phone and put it in my new. same carrier. idk why it says that

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Answer 3

Jan 3, 2021 8:29 PM in response to lindseymaeeeeee

they are both at&t 44.0. i get the same sim not supported message each time

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Answer 4

ckuan

Level 10

120,722 points

Jan 3, 2021 8:40 PM in response to lindseymaeeeeee

It means your new iPhone is not from AT&T but from some other carrier which locked to them.

Where did you buy the new iPhone from?

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