You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Marilu_trying
Marilu_trying Author
User level: Level 1
7 points

Screen time passcode won’t reset

I’ve tried resetting my screen time passcode several times but even after putting in the correct account info, it marks it as a failed attempt and I have to wait an hour to try and reset it again. No I’m not on family sharing, I’ve tried resetting my phone settings, but it won’t let me reset without the screen time passcode. I’ve looked for a solution everywhere but no one else seems to have this issue.

Posted on Jan 4, 2021 6:41 AM

Reply
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,928 points

Posted on Jan 4, 2021 6:43 AM

If you have forgotten your Screen Time passcode

Use this link to reset your passcode If you forgot your Screen Time passcode - Apple Support



If you are unable to reset Screen Time passcode from the this-> link then, you will need a computer. If you don't have one, borrow from a friend.


Forgot? Click below to reset…

Click->If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...


Regarding your data, If…

  1. You have an iCloud or iTunes backup, I am sorry there is no use of a backup because if you restore from your backup your Screen Time Passcode will be back. 
  2. You have synced your data to iCloud, then what you will get back is what you have synced to iCloud and uploaded to iCloud Drive; like the information that are synced and stored in iCloud are, Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memos, shared photos, iCloud Photos*, Health data, call history, and files you store in iCloud Drive. (*-If you had turned on iCloud Photos, your content is automatically stored in iCloud.)
  3. You have imported your Photos & Videos to Mac/PC then they are safely residing there
  4. You have uploaded some of it Cloud Drives using Files app (iCloud Drive, Google Drive, OneDrive, DropBox, Flickr, box, AmazonDrive, Adobe Creative Cloud etc)
  5. You have not imported nor you have synced nor uploaded your data to cloud drives prior to forgetting the Screen Time passcode then I am sorry, all your data is lost.


View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,928 points

Jan 4, 2021 6:43 AM in response to Marilu_trying

If you have forgotten your Screen Time passcode

Use this link to reset your passcode If you forgot your Screen Time passcode - Apple Support



If you are unable to reset Screen Time passcode from the this-> link then, you will need a computer. If you don't have one, borrow from a friend.


Forgot? Click below to reset…

Click->If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...


Regarding your data, If…

  1. You have an iCloud or iTunes backup, I am sorry there is no use of a backup because if you restore from your backup your Screen Time Passcode will be back. 
  2. You have synced your data to iCloud, then what you will get back is what you have synced to iCloud and uploaded to iCloud Drive; like the information that are synced and stored in iCloud are, Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memos, shared photos, iCloud Photos*, Health data, call history, and files you store in iCloud Drive. (*-If you had turned on iCloud Photos, your content is automatically stored in iCloud.)
  3. You have imported your Photos & Videos to Mac/PC then they are safely residing there
  4. You have uploaded some of it Cloud Drives using Files app (iCloud Drive, Google Drive, OneDrive, DropBox, Flickr, box, AmazonDrive, Adobe Creative Cloud etc)
  5. You have not imported nor you have synced nor uploaded your data to cloud drives prior to forgetting the Screen Time passcode then I am sorry, all your data is lost.


Reply

Screen time passcode won’t reset

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up