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Broken remote

My Apple TV remote doesn’t work and I have always used the remote app on my IPhone. But I can’t do that anymore because we have change our wi-fi so I have a diffrent wi-fi om my phone now. The problem is that i can’t connect the TV to the new wi-fi because my remote doesn’t work... Is there a way to make it work or is it garbage?

Apple TV

Posted on Jan 4, 2021 9:43 AM

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Question marked as Top-ranking reply

Posted on Jan 4, 2021 11:36 AM

What is your model Apple TV? Identify your Apple TV model - Apple Support

What is your model remote? Identify your Apple TV remote - Apple Support


You can try to re-link or re-pair your Apple TV remote (If your Apple TV remote isn’t working - Apple Support)

or purchase a replacement remote, if the above doesn’t work.


Possibly you can continue configuring the use of the software remote on your phone, by using a temporarily borrowed remote.

1 reply
Question marked as Top-ranking reply

Jan 4, 2021 11:36 AM in response to engst

What is your model Apple TV? Identify your Apple TV model - Apple Support

What is your model remote? Identify your Apple TV remote - Apple Support


You can try to re-link or re-pair your Apple TV remote (If your Apple TV remote isn’t working - Apple Support)

or purchase a replacement remote, if the above doesn’t work.


Possibly you can continue configuring the use of the software remote on your phone, by using a temporarily borrowed remote.

Broken remote

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