Gummy drop won’t open in my iPad

UPDATE: Players on Apple and Android devices - there are updates available now that will get your game back up and running -

Apple: https://apps.apple.com/us/app/gummy-drop-match-3-puzzles/id828578246

Google: https://play.google.com/store/apps/details...

Make sure to log back into FB to recover your progress.

For anyone having progress issues, please reach out to our customer service department for assistance - https://gummydrop.zendesk.com/.../1260801080409...

For our Amazon players, we are working diligently to get your game back to running correctly.

Previous update:: Good news if you are on Android, there is an updated version available for download now - https://play.google.com/store/apps/details?id=com.bigfishgames.gummydropgoogle

Make sure to sign back into FB in the game to regain your progress.

We are working diligently to get the Apple and Amazon versions updated currently, and we will update you when they are available. Thank you for your patience in this process. Rest assured, the Gummy Drop! team is doing everything we can to get you back to playing your game as quickly as possible.

Thank you all for reaching out with the current issue you are experiencing in Gummy Drop!. Please know we are working on fixing this issue asap. In the meantime, please DO NOT uninstall and reinstall the game. This could have some unintended consequences and result in some loss of progress.

https://gummydrop.zendesk.com/hc/en-us/articles/1260801080409-Announcement-about-Loading-and-Progress-issues

As I posted in a previous reply, I have an older iPhone that I haven’t used in a while. It still works on that. It updated to my saved game and I played the next level to save that status. I then uninstalled the app from my iPad and reinstalled it. It started back at Sydney at level 1. I then logged in via Facebook. And it updated and I was able to go to where I was on my old iPhone. In other words, where it should be. I don’t think I’ve lost anything except some time. I was lucky to have a device that was not effected, but if your game was saved when the app was still functioning I think it is probably safe to delete and reinstall.

Gummy Drop developer apparently aware of the problem. I suggest you reach out to them at Big Fish through the support option of their app in app store. Email from them Jan 4, 2021 approx 5pm of pst:

Hi, 

We are reaching out to players who have contacted us to report trouble with Gummy Drop!. 

The game team is working hard to determine why our players are having trouble with Gummy Drop!, and we hope to have this issue resolved soon. 

We do ask that you do not uninstall the game to try and fix the issue. Our team will be happy to follow up with you as we know more. 

If this email is unrelated to the reason for contacting us, please reply and a member of our team will be in touch to assist further. 

Sincerely,  

Big Fish Games Customer Support 

Hi - There is fix for the Gummy Drop issue posted on the Gummy Drop FB page: https://www.facebook.com/GummyDrop/. I just followed the link for IOS. The update fixed the app on my iPhone (took less than a minute to update). I didn't lose any data.

I had the same issue. If you go onto the gummy drop facebook page they posted a link to update for apple and android users. I clicked on it and it fixed the issue. They also sent me a message today (on gummy drop) apologizing and gifting me 200 coins and an hour of infinite lives.

Info about your iPad that I asked for at the beginning of this post, please.

Have you tried a hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons.

Good Luck!

Have you try a hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons?

it was happening to me. Did the Gummy Drop update from the App Store and it opened up

Go to Settings, General, Storage, Gummy Drop, Offload app, reinstall app. Voila!

Okay,

You have plenty of storage space left.

Have you tried a hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons.

Good Luck!

I’m having the same issue with Gummy Drop not opening since sometime after morning on 1/4/2021. I have an iPad Pro and am running the latest version of iOS 14.3. I have plenty of storage available.

Model: MPF02LL/A 256 GB 10.5” iPad Pro

Believe it was purchased in April 2019

Storage available approximately 231.54 GB.

I also contacted BigFish for Gummy Drop support. They indicated that I should not delete the App and restore it:

We are reaching out to players who have contacted us to report trouble with Gummy Drop!. 

The game team is working hard to determine why our players are having trouble with Gummy Drop!, and we hope to have this issue resolved soon. 

We do ask that you do not uninstall the game to try and fix the issue. Our team will be happy to follow up with you as we know more. 

Thank you

Gummy Drop will not open. It is happening to thousands. Supposedly they are working on it and we are told to not do anything. We are supposed to just wait it out. Some that deleted and reinstalled wipe their games clean. Lost everything.

What I have done is deleted the game then redownloded them and it worked for me :) hope this helps!

It happens to both my wife and I the same day as everyone else, and reboot did not resolve. Clearly need to wait for apple store update. Don’t delete!

Do the update for Gummy Drop in App store