My Mac won't update to 11.1 - it keeps telling me the download didn't work
My Mac attempts to update Big Sur to v. 11.1 for the last week or so, but I constantly receive messages that the download failed. Is there a problem?
iMac 21.5″, macOS 10.14
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KMB_12
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Community Specialist
Hello glovehawk,
Welcome to the Apple Support Communities! From your message we understand that you're having an issue downloading and installing the new macOS Big Sur.
Begin by through the following troubleshooting steps on your Mac:
1 - If possible try downloading from a different network.
2 - Disconnect any peripherals that you have connected to your Mac at this time. This includes any external hard drives, audio devices, or printers, etc.
3 - Restart your Mac: Go to the Apple menu in the top left corner of your screen > Restart.
4 - Try reinstalling the update.
5 - If you're seeing the same results, restart in safe mode and test again: How to use safe mode on your Mac.
6 - If still occurring in safe mode you’ll need to create a new user, sign into that new user with your information, and test it out again. This article will show you how: Set up users, guests, and groups on Mac.
All the best.