Green line down my screen

lynnfromportarlington Said:

"No it’s not on the screenshot so pixel problem like you say I think. Have contacted apple waiting on a call back. Only had phone 12hrs when it appeared. "

-------

Perhaps this is a Faulty Device?:

Perhaps there is dust or residue beneath the screen? You have a one-year, out-of-the-box, limited warranty on this. So, contact Apple Support, and see if you can get a return or a swapout.

Contacting Apple Support:

• Contact Us - Choose Locations
• U.S.A. (800)MY-APPLE
• Proceed from there as necessary

Note: Calls are Currently a Wait:

Phone calls are taking a bit to go through at the moment due do lots of calls. And that makes sense because, with the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get thorough :)

lynnfromportarlington Said:

"Green line down my screen: Only received new iPhone today. A green line has appeared down the right hand side of the screen. It comes and goes."

-------

Single Out Pixels:

What happens when you take a screenshot? Do you get the line? If not, its most certainly pixel problem.

Go Here: Take a Screenshot on your iPhone - Apple Support

Hello,

Start here:

If the screen isn’t working on your iPhone or iPad – Apple Support

If no help, consider returning the phone. You generally have 14 days.

Good luck.