Stuck alert/notification on screen

Hi all - I have a new M1 MacBook Air and there seems to be an alert/notification/tab stuck on the screen. I've tried closing all programs, restarting, shutting down, etc. See below screenshot - top left corner "Passwords..." that will not go away. It appears clickable when I hover my curser over but clicking it does nothing... Any ideas on what this is, and how to get rid of it? Thanks!


Posted on Jan 5, 2021 3:18 PM

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Question marked as Top-ranking reply

Posted on Jan 10, 2021 7:02 AM

Hello Nancypants2020,



Thanks for choosing the Apple Support Communities. If we understand correctly, you are unable to remove a password prompt on your Mac. We can understand why you'd reach out for a solution.


You've tried some great steps so far. Next, start up your Mac in safe mode. This helps to perform a basic check of your startup disk, deletes some system caches and more. Here's an article with more information and the proper steps to take: How to use safe mode on your Mac. Once you're in safe mode, please restart your Mac as normal and see if you continue to experience the same behavior.



Cheers!



1 reply
Question marked as Top-ranking reply

Jan 10, 2021 7:02 AM in response to Nancypants2020

Hello Nancypants2020,



Thanks for choosing the Apple Support Communities. If we understand correctly, you are unable to remove a password prompt on your Mac. We can understand why you'd reach out for a solution.


You've tried some great steps so far. Next, start up your Mac in safe mode. This helps to perform a basic check of your startup disk, deletes some system caches and more. Here's an article with more information and the proper steps to take: How to use safe mode on your Mac. Once you're in safe mode, please restart your Mac as normal and see if you continue to experience the same behavior.



Cheers!



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Stuck alert/notification on screen

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