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User profile for user: beep360
beep360 Author
User level: Level 1
17 points

iPhone doesn't stay connected to WiFi

For some reason I need to manually reconnect my phone to WiFi whenever I wake it from sleep. This is really annoying as it means I miss out on a lot of notifications. This only started happening after the last software update, I think it was 14.3.

iPhone SE, iOS 14

Posted on Jan 6, 2021 6:05 AM

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User profile for user: Eric--F
Eric--F
User level: Community Specialist

Posted on Jan 8, 2021 11:21 AM

Hi there beep360,


We understand the importance of keeping your iPhone connected to Wi-Fi to receive notifications. We'll be glad to help you.


Please try the steps below. Test the Wi-Fi connection after each step.

  1. Disable Bluetooth under Settings.
  2. Disable LTE in Settings > Cellular.
  3. Try resetting the network settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before. Make sure you have your Wi-Fi network password handy before completing this step. Once this completes, test to see if the issues are resolved.
  4. Restart all your Wi-Fi networking equipment including the router, and modem.
  5. Make sure there isn't any interference: Resolve Wi-Fi and Bluetooth issues caused by wireless interference


We hope these steps are helpful. Take care.

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User profile for user: Eric--F
Eric--F
User level: Community Specialist

Jan 8, 2021 11:21 AM in response to beep360

Hi there beep360,


We understand the importance of keeping your iPhone connected to Wi-Fi to receive notifications. We'll be glad to help you.


Please try the steps below. Test the Wi-Fi connection after each step.

  1. Disable Bluetooth under Settings.
  2. Disable LTE in Settings > Cellular.
  3. Try resetting the network settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before. Make sure you have your Wi-Fi network password handy before completing this step. Once this completes, test to see if the issues are resolved.
  4. Restart all your Wi-Fi networking equipment including the router, and modem.
  5. Make sure there isn't any interference: Resolve Wi-Fi and Bluetooth issues caused by wireless interference


We hope these steps are helpful. Take care.

Reply
User profile for user: beep360
beep360 Author
User level: Level 1
17 points

Jan 8, 2021 2:26 PM in response to beep360

I resolved the problem. The WiFi network I was connecting to has MAC address filtering turned on. iOS 14 added the private (MAC) address feature. Somehow the phone was still allowed to connect when I manually connected to WiFi in settings (maybe it was passing the real address after the private one failed?), but in sleep or when auto connecting, it would not.


I deleted my iPhone's real MAC address and added the private one to the MAC address filtering, and now everything works properly.

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iPhone doesn't stay connected to WiFi

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