You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

how to restart iphone on computer

got a virus and phone wont do anything how do u restart it to factory setting on computer

iPhone XS Max

Posted on Jan 6, 2021 8:13 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 6, 2021 8:17 AM

Unless you hacked your phone, you don’t have a virus. Try a forced restart and see if the phone boots up.


Press and quickly release the volume up button, then press and quickly release the volume down button and finally hold the side button until the Apple logo appears on the screen.

1 reply
Question marked as Top-ranking reply

Jan 6, 2021 8:17 AM in response to trivia2020

Unless you hacked your phone, you don’t have a virus. Try a forced restart and see if the phone boots up.


Press and quickly release the volume up button, then press and quickly release the volume down button and finally hold the side button until the Apple logo appears on the screen.

how to restart iphone on computer

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.