Activation lock
My small brother forgot his apple id on my old iphone 5 and its locked now. What can I do? Please help!
iPhone 5
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Activation Lock for iPhone, iPad, and iPod touch - Apple Support - This is a security feature, in part to deter re-selling of stolen devices. To read more click here --> http://support.apple.com/HT201365
Turn off Activation Lock. To read more click here --> https://support.apple.com/HT201441 - An activation lock can only be removed using the log-in information for the account that applied the lock.
Help him try to recover the log-in information:
- "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> https://support.apple.com/HT201354
- "If you forgot your Apple ID password" click here --> https://support.apple.com/HT201487
Otherwise:
Apple may possibly remove a lock if a person can provide sufficient evidence of valid ownership. The device is normally taken to an Apple Store with identification and the original sales receipt. I.e., the receipt when the item was sold to the first owner, and preferably by that person. This is unofficial and there is apparently no set policy (I asked at an Apple Store). A store may simply refuse, particularly if they are not satisfied you have proven ownership by provenance.