Disney plus audio description is the only sound that works on my Apple TV. Regular audio isn’t working

My Disney Plus account’s audio all of the sudden stopped working. I’ve pulled the audio setting down to switch from English to English Audio description. The regular English standard audio voices how now stopped. When I switch the sound to English {Audio Description] the voices come back, but of course I now have the annoying audio description with every scene. Has anyone else had this issue. Audio works perfectly well o Netflix, Prime video, Apple TV, etc. so it seems to only be a Disney Plus issue. I’m open to any solutions you may have to fix this weird problem.

I have updated my Apple TV and have made sure all sound bar settings / apple audio settings are synchronized.

thanks for your help

Posted on Jan 7, 2021 4:54 PM

Reply

There are no replies.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Disney plus audio description is the only sound that works on my Apple TV. Regular audio isn’t working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.