Mac mini M1 ethernet doesn't work after waking from sleep

When I wake my Mac mini M1 (Big Sur 11.1) up, the ethernet connection doesn't work.

It appears to be online (shows the previously assigned DHCP address, and has a green dot next to it in the system preferences), but doesn't work.

Tried turning it off and on again - shows an amber dot with 'self assigned IP'.

Wifi works as usual.

Tried pulling the cable out and plug it back in - does not connect.

I tried to connect another device using the same cable, to make sure it's not my ethernet switch or connection that is faulty - works.

Restarting fixes the issue.

Anyway to resolve it? I'd really just want to wake the mini up and continue working...


Posted on Jan 8, 2021 12:51 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 10, 2021 11:32 AM

I may have identified what causes this, I had Norton 360 running, removed it and the problem went away. I reinstalled it to test and the problem came back. A google on Norton suggested that the Norton firewall may be causing the problem. So I reinstalled Norton 360 and followed the Norton article, unfortunately the article didn’t fix it so I had to remove it again.

I say I may have identified the issue with caution because I originally set up my new Mac from a backup. I was preparing to send it back so reset to factory settings and reinstalled BigSur.

I gave it one last chance and signed in, no problems. So I reinstalled my apps and when I reinstalled Norton 360 the problem started again.

All I can say is that with Norton 360 network connections are dropped and I have to restart frequently. Without Norton 360 the Mac mini M1 with Big Sur fully patched up works trouble free. Not sure if this help, I know how frustrating it was - I very nearly returned the Mac Mini. I’m actually loving it now but this issue made it unusable. I can now drag and drop any file from the network to any other location without an issue. I’ve not raised with Norton yet but will - I’d prefer to have that extra layer of protection.

Similar questions

67 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mac mini M1 ethernet doesn't work after waking from sleep

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.