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MacBook Air Touch ID didn't work

After last update to Big Sur, My MacBook Air finger print doesn’t work. I can’t add fingers. This push not active. Then I push Add FingerPrint, this option doesn’t respond.

MacBook Air 13″, macOS 11.1

Posted on Jan 8, 2021 8:41 AM

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Posted on Jan 8, 2021 10:49 AM

Try Reset SMC from this Link.


If that does not work, suggest restarting in Safe Mode ( Shift ) key immediately at startup. It will do a Repair Disk, clear cache files and only load Apple Software to load the OS - so it is going to take longer to boot up - Normal. Once Logged in, go System Preferences >> Touch ID and remove any existing Finger Prints. Now add back and restart computer in normal mode.

5 replies
Question marked as Top-ranking reply

Jan 8, 2021 10:49 AM in response to Julija36

Try Reset SMC from this Link.


If that does not work, suggest restarting in Safe Mode ( Shift ) key immediately at startup. It will do a Repair Disk, clear cache files and only load Apple Software to load the OS - so it is going to take longer to boot up - Normal. Once Logged in, go System Preferences >> Touch ID and remove any existing Finger Prints. Now add back and restart computer in normal mode.

MacBook Air Touch ID didn't work

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