Apple TV 4K (about a month old): Home Screen is frozen - I can reset using Siri Remote (Home + Menu) but otherwise cannot do anything. Oddly enough the Home Screen is from about a month ago.
Apple TV 4K, tvOS 14
Hi,
Sorry cannot do this - Apple TV completely unresponsive to remote or Remote App so cannot navigate to Settings etc.
All I can do is restart via Menu+Home (or power cycle).
As mentioned I do get a Home screen displayed on the TV, but I cannot interact in any way.
Hello PD New Zealand,
Welcome to Apple Support Communities!
If we understand your post correctly, that the Home screen is frozen on your Apple TV 4K. We're happy to help!
Below is the article for resetting or restoring your Apple TV
Reset or restore your Apple TV to its factory settings
Let us know if you have any questions.
Thank you for using Apple Support Communities.
Take care!
If your Apple TV remote isn’t working - Apple Support
Try to re-pair the remote.
Cannot reset Apple TV 4K, Home Screen frozen
