error occurred during authentication

Why can't I sign in to my iMessage and FaceTime on my MacBook it keeps sayying"error happened during authentication or error happened during activation

Posted on Jan 9, 2021 1:17 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 11, 2021 3:13 PM

Hi vescalante20,


We appreciate you coming out to Apple Support Communities for help with activating iMessages and FaceTime on your MacBook! We're certainly glad to help in any way we can.


So that we're on the same page, have you had an opportunity to restart your Mac and test while joined to a different Wi-Fi network? What's the version of macOS installed? This can be found under Apple menu () > About this Mac.


Let us know if it helps to complete the steps in this guide:


If you get an error when trying to activate iMessage or FaceTime


Have a great day!

2 replies
Question marked as Top-ranking reply

Jan 11, 2021 3:13 PM in response to vescalante20

Hi vescalante20,


We appreciate you coming out to Apple Support Communities for help with activating iMessages and FaceTime on your MacBook! We're certainly glad to help in any way we can.


So that we're on the same page, have you had an opportunity to restart your Mac and test while joined to a different Wi-Fi network? What's the version of macOS installed? This can be found under Apple menu () > About this Mac.


Let us know if it helps to complete the steps in this guide:


If you get an error when trying to activate iMessage or FaceTime


Have a great day!

Jan 11, 2021 3:13 PM in response to vescalante20

Hi vescalante20,


We appreciate you coming out to Apple Support Communities for help with activating iMessages and FaceTime on your MacBook! We're certainly glad to help in any way we can.


So that we're on the same page, have you had an opportunity to restart your Mac and test while joined to a different Wi-Fi network? What's the version of macOS installed? This can be found under Apple menu () > About this Mac.


Let us know if it helps to complete the steps in this guide:


If you get an error when trying to activate iMessage or FaceTime


Have a great day!

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error occurred during authentication

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