You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Super Fuzz Author

Level 1

10 points

iMac 2020 27 inch RAM door will not go on/close after replacing RAM

Hello, yesterday I replaced the standard 8GB RAM that the brand new 27 inch iMac 2020 came with. I closed the inside RAM cage just fine and locked it back in with the two levers/buttons on the side to secure it. The issue is the silver square RAM door will not go back on! I've even tried completely removing all the RAM, then locking the inner cage back into place; and then tried to put the RAM door back on. It will not go on.

What can I do? The best I can do is get maybe one corner on. I can see on other websites there are a couple of other people that have had the same problem and solved it using significant force. However, I really am pushing quite hard and am afraid to break something. I cannot take it to a shop as all shops are closed during lockdown. Should I try to return it?

Posted on Jan 9, 2021 8:19 AM

Top-ranking reply

rkaufmann87

Level 10

144,186 points

Posted on Jan 9, 2021 9:23 AM

I've never had an issue so, please verify you did not turn it around the wrong way. If you cannot get the door on then yes I'd return it assuming its less than 14 days old and was purchased directly from Apple. If you bought it from a reseller, please work with your reseller.

View in context

iMac 2020 27 inch RAM door will not go on/close after replacing RAM

Similar questions