iPhone 12 Pro: Apple logo flashes not steady when doing a restart???

Yes my device is a brand new iPhone 12 Pro. The recent iPhones are not yet on the hardware list for anyone starting a question.


With my old iPhone X, to do a full reset I press briefly Volume Up, Volume Down, then hold Power until the Apple logo appears. That logo stays on during most of the restart (under a minute)


With new iPhone 12 Pro, same procedure leads to a momentary bright flash of the Apple logo rather than a steady logo. If I release the power button at that point, the screen stays black for a few seconds then the logo comes on for a few seconds, and the home screen returns. The phone has certainly restarted and may have done a full reset as intended. As expected after a restart, I have to re-enter my PIN to turn on FaceID.


Quite likely this is the new normal, with restart faster on the faster new phone. But it would be nice to know if that is the case, or if instead I have a problem with my new phone. I am encountering problems trying to do encrypted full backup to my Mac, and there is always the chance that my phone is defective.


I did try holding the power button longer after the logo flash. That had the same effect as holding it for a long time with the old phone: I was asked if I wanted to do a full restore rather than just a restart. But the logo did not come on and stay on at any time while the power button was being held.

iPhone 11 Pro

Posted on Jan 9, 2021 9:02 AM

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Posted on Apr 4, 2021 7:54 AM

Yes, it’s a bug in the startup procedure; the logo should stay on until the phone restarts, but it goes off, then comes back on. If you release the side button when the logo first flashes the phone will restart normally in about 15 seconds; it’s just a cosmetic bug. Rumor has it that iOS 14.5 will fix it.


BTW, that isn’t the best way to restart the phone, as it kills all processes without giving them a chance to save their local data. Usually this won’t be a problem, but occasionally it can result in recently updated data loss. The better way is to hold Volume Up and the Side button until Slide to Power Off appears, and do so. Then wait about 30 seconds, and hold the Side button to restart the phone. This procedure DOES notify all of the apps that they should save data before the phone shuts down; that’s why you wait 30 seconds for that process to complete.

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66 replies

Jan 26, 2021 5:48 PM in response to Dogcow-Moof

It all comes down to WHY the logo flashes.


As I asked at the very start of this thread, is it design intent?


CASE 1: Did Apple choose to change the visual side of the restart process so that the logo is flashed for a tenth of a second instead of showing for about 15 seconds? If that is the case, your comment is spot on. It doesn't matter in the slightest.


CASE 2: This logo flash is a symptom of an underlying failure. The phone waits until the power button has ben held for enough seconds to indicate that a restart is wanted. It starts showing the Apple logo. Then because of some problem in either the hardware or the firmware, the attempted full restart aborts. Instead of clearing out the caches and temporaries as it should, the phone simply returns to the home screen. The fact that the time between logo flash and home screen is much shorter than a typical restart sequence supports this interpretation.


The fact that more than one person has reported that their phone did an old-style reset showing the logo when it first arrived, but now flashes instead, is not clearly on either side of this question. If the change in behaviour was correlated with a software update, it favours Case 1. If it happened between updates, that suggests that it is either a hardware weakness or a software bug that corrupts the low level firmware. That would suggest Case 2.


Apple has asked me (in what is probably an automated request) to submit a sysdiagnose report from my phone. I will do so, both before and after attempting a restart. That will at the very least tell them exactly what version of low level firmware I have, in a way that should be traceable to the factory. I hope that several other people will do the same so that Apple will be able to look for similarities in the phones that flash. (All assuming that this is Case 2. If it is Case 1 then someone will look at my bug report and close it as design intent. And hopefully they will tell me and I will tell you. )

Jan 27, 2021 11:03 AM in response to Dogcow-Moof

@William Kucharski

I get your point of view, an Apple logo that flashes when you turn on your smartphone is not (apparently) a big issue.

And I agree with your comment: "believing that the boot process doesn't change, graphically or otherwise is a mistake".

But the problem here is that the boot process did not change graphically on the new iPhone 12/12 Pro. How do I know that? Because a lot of people's iPhone 12/12 Pro boots with the (classic) steady Apple logo and some iPhone 12/12 Pro do not.

In particular, after reading other answers on the forum, we deduced that the "flashing logo" bug does not occur on iPhone 12/12 Pro that were shipped with iOS 14.1 or with iOS 14.2 pre-installed, it mainly occurs only on iPhone 12/12 Pro with iOS 14.3 pre-installed.

How would you explain that difference?

Jan 15, 2021 1:42 PM in response to shamer69

Looks as if it is common for iPhone 12. Maybe standard behaviour for the latest firmware. I contacted Apple Support and neither the first line phone rep nor his supervisor really knew whether this was normal or not. The supervisor did say that having the home screen come up much quicker was probably just the much faster processor. He also recommended just powering down then back up after a minute or so, rather than doing a reset, unless the phone is hung.

Feb 10, 2021 11:43 PM in response to Al Q

Agreed I want to know why the logo flashes then goes black then goes to the regular Apple logo. I’m on my fourth Apple iPhone 12 Pro and they all developed the same issues. Initially I thought it was a corrupted backup, then I thought it was a corrupted iCloud, and then my fourth phone I didn’t do any backup and used it without transferring data. The phone developed the exact same issue after downloading apps directly from the App Store, but my brothers phone does not have that flash issue. I’m within 14 days and also wonder if this would be a long term issue and want to wait out until iPhone 13 if I need to or get iPhone 11. I also contacted server Apple techs all of whom have not been able to figure it out.

Jan 26, 2021 5:49 PM in response to Dogcow-Moof

On the contrary, I tried to convince myself that it wasn't an issue, even though it happened on the first phone the Apple Store gave me in exchange, and on the second one as well. It's especially on the last one, which exhibited the logo flash after a couple of days of usage, that I tried to be patient. I was prepared to just accept it as a temporary glitch, perhaps something that an iOS update would deal with; after all, it seemed to be working properly. That is until the phone wouldn't turn on unless connected to power, even after a refresh of IOS and the firmware, and wouldn't properly reset either. The Genius Bar suggested I wait before picking up another new iPhone until they can figure out what the problem is.

Feb 3, 2021 6:55 PM in response to SnickZ.

Hello! I’m having the same issue, and with contacting support at both apple and Verizon it is not believed to be normal behavior.

Unless I am having a different issue?

It happens brand-new out of box, no updates.

When powering on, after a bout 8 seconds the apple logo will flash on and off and then nothing happens. When pressing the power button a second time, and about 10 seconds later the phone will power up normal.

No standard troubleshooting fixes, no factory reset, and no restore from iTunes.

I just received my replacement iPhone 12 Pro 256 GB Pacific Blue today and it is doing the same thing out of box and it hasn’t even been set up yet.


Feb 4, 2021 6:49 AM in response to Al Q

Just updated to the official release of iOS 14.4. If anything the logo flash is even shorter. In fact if you blink you could easily miss it and end up holding long enough that the phone thinks you want to do a full restore. If you power down (by sliding the control after the usual 3 button presses), wait a minute, and power up there is an almost immediate logo flash then black screen for a few seconds then a second or two of Apple logo before the home screen appears.


I've been busy and have not yet submitted my sysdiagnose from the phone. Will do that today.

Jan 12, 2021 2:20 PM in response to SnickZ.

My new phone replaces an iPhone X and I used the direct data transfer option between them. So the new phone has the same name as the old one. But I know when I switched, and can identify the backups that way.


There are a couple of unencrypted backups labelled just iPhone, when I was charging the phone and had not yet transferred my data. Then after transfer was complete I tried to do a full backup of the new phone.


With the new phone, the backup-type radio button was defaulted to doing an iCloud backup of important data. I clicked on the choice to back up to my Mac (which had been my choice for my old phone) then turned on encryption which for some reason was not the default. Had to provide a password, which I chose to be the same as the old phone. Plugged and unplugged the phone a couple of times. It synced music etc but did not save a backup to the Mac. Could not get it to do an encrypted backup on being plugged in, which is how the old phone worked. But it did start to do a backup with encryption off. I didn't let it finish because I wanted encryption.


Finally I switched it back to doing an iCloud backup,, made sure encryption was turned on, and then clicked Backup Now. That did save an encrypted backup, which I could see via Manage Backups.


The whole thing was rather weird. With the old phone set to backup to the Mac, and to sync automatically on connection, I got an updated encrypted backup each time I plugged the phone in (if I left it connected long enough). I could also archive at any point (that still works) and the next time I plugged in I would get a complete fresh backup.


I've given up trying to make it work the way it used to. I'm leaving it on iCloud backup (since I have enough room there right now) and plan to do backups manually to the Mac whenever I think of it.

Jan 19, 2021 2:13 PM in response to errodd01

I have just submitted a bug report via what is now called the Feedback Assistant. I expect that they will ask for a system dump that I will have to submit from the phone. But at least I have started the reporting process. If enough people report similar issues it will raise the priority of diagnosing it.


The more I think about it, the more likely it seems that this is the result of a corrupted code image at the manufacturer, used to burn the lowest level system code. If so it should be easy to diagnose because that code in flash memory will not match Apple's master code image. There is probably no actual hardware error, and thus it should be possible to fix it with a specific patch.

Jan 19, 2021 4:38 PM in response to Al Q

Given that all three iPhones I tried booted correctly out of the box, but then developed the issue after being set up, I'm hoping it's not a ROM issue, although if it is, it's likely the Genius Bar will indeed just swap the phone rather than do a repair.


I have also send information via the feedback page, and also to Apple Support on Twitter. The latter replied at first but has been quiet the last couple of days, fingers crossed that it means it's being looked at by Apple HQ now.

Jan 26, 2021 4:51 PM in response to Dogcow-Moof

The issue is that the logo flash is only part of the underlying problem; linked to it are problems with transferring data from a previous phone, powering on, or even resetting as you suggest. If you are able to restore the phone, it doesn't show the usual graphic either. So there seem to be a few minor glitches that are linked together, and given that iOS devices haven't booted this way for the past 10+ years is also an indication that something's not right.

Feb 10, 2021 11:46 PM in response to Al Q

Yes just updated to 14.4 as well and experiencing the exact same issue. Given this is my fourth phone I still cannot tell if there is something wrong with the phone. Interestingly when I first turn on the phone out of the box it doesn’t have the issue. I develop the issue after usage. Then when I reset to factory settings the fast flash remains so idk It’s some issue that is deep within the phone bypassing all normal iOS reset protocols.

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iPhone 12 Pro: Apple logo flashes not steady when doing a restart???

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