I have an Apple Music family plan, and when we got new phones and moved our info over for some reason the music in our library won’t download onto the new phone. Most of the songs are showing the spinning wheel of death or just the cloud but won’t download?
iPhone 12 mini, iOS 14
Did each family member use the same Apple IDs they had on their old iPhones?
Did you turn on Sync Library on each iPhone?
Turn on Sync Library with Apple Music - Apple Support
If songs are missing from your music library after you turn on Sync Library - Apple Support
If your songs are grayed out - Apple Support
Did each family member use the same Apple IDs they had on their old iPhones?
Did you turn on Sync Library on each iPhone?
Turn on Sync Library with Apple Music - Apple Support
If songs are missing from your music library after you turn on Sync Library - Apple Support
If your songs are grayed out - Apple Support
Hey thanks for getting back to me. Yes everybody’s still using the same ID. The sync library is on yes, all the songs are displayed in the library but just won’t download to the phone
Apple Music family plan
