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I have a MacBook Pro (16 inch, 2019). For the last several months, when I am typing, frequently the LaunchPad pops up and prevents typing until I remove it. Disgusting for a $2200 product. Help.
MacBook Pro 16″, macOS 10.15
I have worked with an advanced Apple Support rep (Cameron) for over two months and 20 to 30 hours on the phone. Finally he had me document by screenshot the problem and with great difficulty submitted it to Apple engineers. They diagnosed the problem and Cameron had me drag the LaunchPad icon from the TouchPad and that appears to have solved the problem.
I have worked with an advanced Apple Support rep (Cameron) for over two months and 20 to 30 hours on the phone. Finally he had me document by screenshot the problem and with great difficulty submitted it to Apple engineers. They diagnosed the problem and Cameron had me drag the LaunchPad icon from the TouchPad and that appears to have solved the problem.
Hello sigmrelics,
Thank you for using Apple Support Communities!
We understand from your post that Launchpad pops up while you are typing and stays on the screen until you remove it. Are you using any gestures with your trackpad? If so, you may be inadvertently invoking Launchpad. To check go to System Preferences then click Trackpad. Remove the check next to Launchpad. Then test it and see if the issue persists. This article has information on how to open Launchpad which you can use to verify what you may be touching to cause Launchpad to open:
Use Launchpad on your Mac - Apple Support
Best Regards.
sigmrelics,
The next step we recommend would be to test the issue while your Mac is in safe mode. The following articles have the steps you will need to test the issue in safe mode:
How to use safe mode on your Mac - Apple Support
"Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed."
Regards.
Thanks for the information. I followed your instructions, but Launchpad was already unchecked. So I deadended there with the problem still happening.
Unwanted pop-up of LaunchPad
