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Apple Music is skipping songs and cloud sync not working (error -9810)

Every time I try to sync my library returns an error:

"Genius results can’t be updated right now. An unknown error occurred (-9810)."


Does anybody know what this error refers to and how it could be possibly sovled?


MacBook Pro 13″, macOS 11.1

Posted on Jan 12, 2021 3:27 AM

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Question marked as Top-ranking reply

Posted on Jan 12, 2021 7:24 AM

Well, after some research and tinkering with some settings I found out that Kaspersky Internet Security antivirus was a reason of this problem.


I did not expect that and resolved the problem by completely uninstalling it from the system.

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Apple Music is skipping songs and cloud sync not working (error -9810)

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